Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Travis

Boise,ID

Summary

Dynamic professional with extensive customer-facing experience in fast-paced technology environments. Demonstrates adaptability in addressing diverse customer needs effectively. Proven track record of building trust to enhance customer satisfaction and foster long-term loyalty.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Fiserv
01.2024 - Current
  • Assist multiple banking customers with inquiries regarding financial services and products, using Teams, Client 360, and other internal communications to manage a fast-paced environment, and multitasking.
  • Documented customer feedback to identify trends and improve service processes.
  • Exceed established performance requirements, being in the top 15% of my organization.
  • Designated support for peers on our assist line.
  • Selected for multiple side projects to implement and adapt AI training for associates.
  • Utilize platforms such as Visa and Mastercard for verification of digital wallets.

Customer Service Representative

Trugrocer
Boise, ID
08.2022 - 11.2023
  • Trained new employees on customer service protocols and best practices, including regulatory requirements.
  • Assisted with launching the Zelle platform across our company.
  • Demonstrated active listening to customers, responding to their needs with empathy, and providing helpful solutions.
  • Coordinated with other departments to resolve customer issues in a timely manner, especially during crisis situations.
  • Processed transactions such as visa, debit, balance, wire, and assorted transfers for members after identity verification.
  • Assisting with technical issues through online troubleshooting for members and staff.

Education

GED -

College of Western Idaho
Nampa, ID
05-2016

Bachelor of Science - Finance

Western Governors University
Salt Lake City, UT

Skills

  • Employee training
  • Policy compliance
  • Process documentation
  • Problem resolution
  • Multi-channel communication
  • Customer support

Timeline

Customer Service Associate

Fiserv
01.2024 - Current

Customer Service Representative

Trugrocer
08.2022 - 11.2023

GED -

College of Western Idaho

Bachelor of Science - Finance

Western Governors University
Ashley Travis