Alanna Epting
Saint John,IN
Summary
Dedicated customer service associate with proven ability to deliver fast, friendly service. Expertise in cash handling, problem resolution, and team collaboration, ensuring exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walgreens
Saint John, Indiana
08.2024 - Current
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
- Balanced cash drawer daily, ensuring accuracy and compliance with prescribed guidelines.
- Maintained knowledge of current sales promotions and new product releases.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Informed customers about special pricing opportunities and new company offerings, enhancing purchase decisions.
- Trained new hires on products, services, and best practices, improving onboarding efficiency and reducing process gaps.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled cash register operations accurately during peak times.
- Performed tasks to enhance team efficiency.
Crew Member
Jimmy John's
Saint John, Indiana
01.2023 - 07.2023
- Wrapped sandwiches for customer service and pickup, ensuring timely availability for customers.
- Handled phone orders and operated as cashier, facilitating smooth and efficient customer transactions.
- Prepared French and wheat bread for sandwiches and catering orders.
- Stocked meats, ingredients, and supplies for efficient cold table operation.
- Cleaned restrooms, cold table, lobby, and kitchen areas, upholding hygiene standards for customer safety.
Crew Member
McDonald's
Saint John, Indiana
08.2021 - 10.2022
- Delivered exceptional customer service by promptly addressing inquiries and concerns.
- Served food efficiently to enhance guest satisfaction.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Collaborated with team members to ensure smooth kitchen operations.
- Prepared and assembled food items according to company standards.
- Organized and restocked supplies to maintain operational flow and support team efficiency.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Ensured tidy appearance of lobby, counter, and restrooms to enhance customer experience.
Education
High School Diploma -
Hanover Central High School
Cedar Lake, IN06-2025
Some College (No Degree) - Aeronautical Engineering Technology
Purdue University
West Lafayette, INSkills
- Customer service and support
- POS system operation
- Cash handling
- Refund processing
- Problem resolution
- Time management
- Multitasking
- Team collaboration
- Employee training
- Organizational skills
- Active listening
- Communication skills
- Flexibility
- Conflict resolution
- Written communication
- Critical analysis
- Relationship building
Affiliations
Global Egypt: Cultures, Communities, and Globalization (Study Abroad: Summer 2026)
Timeline
Customer Service Associate
Walgreens
08.2024 - Current
Crew Member
Jimmy John's
01.2023 - 07.2023
Crew Member
McDonald's
08.2021 - 10.2022
High School Diploma -
Hanover Central High School
Some College (No Degree) - Aeronautical Engineering Technology
Purdue University