Ashley Trent
Westfield,IN
Summary
Knowledgeable Tenant Coordinator Analyst touting 16 years of expertise handling multitude of daily issues with exceptional poise. Tactful individual liaising with vendors, tenants, management staff and outside contractors. Promoting exemplary skills in preparing in-depth reports, writing memos and scheduling services.
Overview
16
16
years of professional experience
Work History
Tenant Coordinator Analyst
Simon Property Group
08.2018 - Current
- Reviews and analyzes tenant performance data from tenants in the 194 malls that Simon Property owns in the US.
- Ensures compliance with tenant related legal requirements.
- Provides a high level of customer service in a fast-paced environment through the course of answering telephones, taking messages, responding to emails, and directing calls to personnel.
- Manages the training of new employees.
- Processes invoices to ensure timely payment to our vendors and to prevent any delays on our store openings.
- Evaluates vendor affidavits and waivers and resolves any issues with problem-solving skills.
- Coordinates travel arrangements and processes expense reports.
Seasonal CVS Supervisor
CVS
11.2023 - 02.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and ensure smooth daily operations.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Completed closing reports every shift, including balancing 7 registers and completing the nightly deposit from those registers.
Cash Receipts Senior Analyst
Simon Property Group
08.2008 - 08.2018
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Investigated system issues and implemented resolutions to reduce downtime.
- Reconciled bank clearing accounts for month end processing.
- Analyzed and applied tenant payments to their ledgers.
Education
Kelley School of Business - Marketing
Indiana University
Indianapolis, INSkills
- Property Management
- Invoice Processing
- Customer service-focused
- Sales experience
- Building Maintenance
- Real estate knowledge
- Budgeting and Financials
- Tenant relations
- Data Entry
- Written and oral communication
- Basic accounting
- Policy Enforcement
Timeline
Seasonal CVS Supervisor
CVS
11.2023 - 02.2024
Tenant Coordinator Analyst
Simon Property Group
08.2018 - Current
Cash Receipts Senior Analyst
Simon Property Group
08.2008 - 08.2018
Kelley School of Business - Marketing
Indiana University