Ashley Trevino
Alamo,TX
Summary
Dedicated and bilingual customer service professional with experience in high-volume call center support, Dental office administration, front desk operations, and customer relations. Skilled in resolving customer concerns, managing confidential information, handling multi-line phone systems, and providing exceptional service in fast-paced environments. Strong communication, organizational, and computer skills with the ability to multitask efficiently while maintaining professionalism and accuracy. Passionate about helping customers, building positive relationships, and contributing to team success.
Overview
1
1
Language
1
1
Certification
2
2
years of professional experience
Work History
Receptionist
Red Square Dental
Edinburg, TX
01.2025 - 08.2026
- Managed daily front desk operations while creating a welcoming and professional environment for patients.
- Answered incoming calls, scheduled appointments, confirmed patient information, and directed inquiries appropriately.
- Assisted patients with paperwork, pricing information, insurance questions, and general office support.
- Maintained organized patient files and ensured accurate data entry into office systems.
- Handled sensitive patient information with professionalism and confidentiality.
- Worked efficiently in a fast-paced medical office while balancing multiple responsibilities at once.
- Provided strong customer service by resolving concerns and ensuring positive patient experiences.
Receptionist
Perfect Smile
Pharr, TX
08.2024 - 01.2025
Receptionist Supervisor
Mercy Dental
Edinburgh Tx
08.2026 - Current
- Oversaw front desk team activities to maintain efficient patient check-in processes and coordinate timely appointment schedules.
- Planned appointment times to align provider schedules and minimize reception bottlenecks.
- Validated insurance coverage and maintained precise patient record updates for insurance eligibility details.
- Handled inbound call inquiries by resolving scheduling questions and directing patient concerns to the correct departments.
- Developed onboarding training for reception staff covering dental office procedures and service expectations.
- Tracked daily office workflow activities to maintain effective communication between clinical and administrative teams.
- Continuously updated front desk operations by monitoring industry best practices and integrating relevant tools and technologies into daily front desk workflows.
- Negotiated vendor office services contracts at competitive rates, reinforcing vendor relationships while ensuring compliance with high quality standards.
- Processed provider change requests and confirmed Texas Children’s Medicare details for beneficiary records.
- Developed verification training covering all insurance requirements and claim submission workflow for insurance claims sending.
- Verified daily closing cash and card deposits for proper end-of-day settlement.
Education
High School Diploma - undefined
Skills
Managed customer service and client support activities to ensure consistent issue resolution
Managed call center operations to maintain service quality and efficient workflow
Delivered bilingual communication in English and Spanish to support information exchange
Managed multi-line phone system operations, ensuring reliable call routing and connectivity
Managed data entry and record management workflows to ensure accurate, up-to-date documentation
Managed front desk administration to ensure smooth daily operations and effective guest support
Managed medical office operations, ensuring smooth day-to-day workflow
Managed proficiency across Google Suite and computer applications
Managed organizational and time management priorities to support consistent execution of assigned work
Managed sales activities and customer relations to support ongoing business operations
Coordinated team collaboration and maintained professional communication to support shared execution
Conducted comprehensive medical history taking to ensure accurate patient documentation
Managed follow-up care processes to support continuity of patient treatment
Managed Texas Medicaid provider change processing and updates in accordance with required procedures
Personal Information
Driving License: Valid Driver’s License
Certification
Valid Driver’s License
Licenses & Additional Information
Bilingual – English & Spanish
Licenses & Additional Information
- Valid Driver’s License
- Bilingual – English & Spanish
Timeline
Receptionist Supervisor
Mercy Dental
08.2026 - Current
Receptionist
Red Square Dental
01.2025 - 08.2026
Receptionist
Perfect Smile
08.2024 - 01.2025