Ashley Trivett
Richmond Hill,United States
Summary
Dynamic Scheduling Coordinator at Trade Pros Inc with a strong work ethic and exceptional communication skills. Proven track record in enhancing efficiency and customer satisfaction through effective appointment management and strategic problem-solving. Adept at onboarding new hires and fostering teamwork, ensuring high-quality service and operational excellence.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Trade Pros Inc
Pooler, GA
09.2024 - Current
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Developed strategies for improving efficiency within the scheduling process.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Negotiated with vendors and service providers to schedule maintenance and support services.
Customer Service Representative
Cosentino North America
rincon, GA
10.2022 - 09.2024
- Facilitating general inquiries regarding pricing, products, inventory availability, delivery schedules, order confirmations, and invoicing and collections.
- Responsible for developing and maintaining customer relationships by handling different operative responsibilities.
- Processing, monitoring, and following up on customer purchasing orders.
- Coordinated effective service and administrative assistance to customers by supplying material delivery updates and monitoring order status
- Conveyed details about material lead times, product availability, and pricing via effective, timely, and cordial communication to maintain superior customer service.
- Creation of invoices and corrections, if necessary, as well as returns of material.
- Arranging showroom appointments, facilitating material assessments & booking specific materials.
- Addressed customer issues from order to delivery while managing customer account receivables and processing checks on JP Morgan.
- Providing customer support over the phone, face-to-face, and via email.
- Executing analysis in SAP per requests from General Manager, Operations Manager, or sales/promotion personnel
- Coordinating placement of marketing materials while sustaining showroom functionality
- Log daily visitor engagements and events, entering comprehensive data into SalesForce.
- Assist sales team by coordinating sample shipments and proactively addressing any stock concerns that may impact performance
- Coordinate operations by ensuring accurate printing of delivery orders for incoming port containers.
- Optimize inbound and outbound schedule.
Retail Associate
smoke life smoke & vape / savannah smoke & vape
, United States
12.2020 - 06.2024
- Addressed customer questions and concerns regarding products and services.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Adhered to safety policies while handling hazardous materials or chemicals.
- Stocked and cleaned shelves while maintaining neat and orderly store.
- Recommended, selected and located merchandise based on customer desires.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Tracked inventory levels for restocking purposes.
Warehouse Lead
Outsource Logistics
08.2021 - 08.2022
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Cooperated with other departments throughout organization when needed in order to achieve desired results.
- Implemented systems to track inventory movement through the use of barcodes and RFID technology.
- Reviewed work orders to determine work assignments and material and equipment needs.
- Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Facilitated communication between managers and staff regarding operational procedures and policies.
- Performed cycle counts to verify physical stock against system-generated data.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Utilized forklift to move inventory items.
- Read orders to verify attributes and quantities of merchandise.
Shift Manager
Arby's
09.2006 - 03.2016
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Conducted performance evaluations for staff, providing feedback and setting goals for improvement.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Reviewed daily task list with employees and assigned tasks for completion.
- Monitored food preparation methods, portion sizes, and presentation to ensure quality standards were met.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Managed inventory levels, ordering supplies as needed to maintain stock.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
GED -
Jefferson Adult Learning Center
Port Huron, MI06-2008
Skills
- Online Sales Management
- Data entry
- Appointment setting
- Customer service
- Communication skills
- Time management
- Inventory management
- Documentation skills
- Proficient in MS Word
- Telephone etiquette
- Strong work ethic
- Sales
- Phone inquiries
- Administrative support
Certification
- Leadership Foundations
- Customer Service: Managing
- Customer Feedback
- Sales Enablement
- Sales Foundations
- Marketing Foundations
Timeline
Scheduling Coordinator
Trade Pros Inc
09.2024 - Current
Customer Service Representative
Cosentino North America
10.2022 - 09.2024
Warehouse Lead
Outsource Logistics
08.2021 - 08.2022
Retail Associate
smoke life smoke & vape / savannah smoke & vape
12.2020 - 06.2024
Shift Manager
Arby's
09.2006 - 03.2016
GED -
Jefferson Adult Learning Center