Ashley Trulson
Fargo,ND
Summary
Results-driven professional leads, motivates, and collaborates with operations and shop teams.
Experienced in parts and shop management with mechanical tractor trailer background.
Committed to implementing best practices and standards to deliver customer satisfaction.
Hardworking and passionate job seeker with growing organizational skills eager to secure a position with-in your organization. Ready to help a team achieve company goals. While being mindful of organizational standards.
Overview
4
4
years of professional experience
Work History
Technician
Allstate Peterbilt
Fargo, ND
05.2023 - Current
- Educated customers about tire maintenance, repair and replacement.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
Assistant Shop Manager
MIDNITE EXPRESS
01.2023 - Current
- Trained new employees and team members in proper protocol strategies to meet operational, and productivity targets, while increasing efficiency.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Ordered parts for technicians to use for equipment services
- Used computer software to organize and track inventory, issue vendor purchase order numbers, create work orders and manage technician's efficiency and productivity. Kept orderly, and accurate, accounting records by monitoring sales documentation.
- Established and maintained relationships with vendors to source affordable and high quality parts.
- Submitted reports to senior management to aid in business decision-making and planning.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Followed up with drivers about resolved issues to maintain high standards of service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic drivers to assist lower-level employees and maintain excellent service.
- Interacted well with customers to build connections and nurture relationships.
Commercial Tire Technician
Love's Travel Stops & Country Stores
10.2022 - 02.2023
- Was a cross trained technician and service advisor/ manager who worked with customers in shop and mobile.
- Logged work orders and change orders into shop connect database to track job status.
- Responded to customer calls and emails to answer questions about products and services.
Diesel Technician
Premier service center
11.2020 - 03.2022
- Follow factory and dealership standards to accurately perform repairs and regular maintenance according to work order.
- Troubleshot systems, traced problems and diagnosed root causes.
- Performed vehicle lubrication and DOT safety inspections.
Commercial Tire Technician
LOVES
04.2020 - 09.2020
- Educated customers about tire maintenance, repair and replacement.
- Maintained and managed tire and hardware inventory with regular stock assessments.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
Education
GED -
Devils Lake Adult Learning Center
Devils Lake, ND05.2012
Skills
- Decision-Making
- Invoicing
- Critical Thinking
- MS Office
- Active Listening
- Written Communication
- Dependable and Responsible
- Self-Motivated
- Good Telephone Etiquette
- Team building
- Industry Standards and Regulations
- Equipment Maintenance and Installation
- Strategize Business Plans
- Desktops, Laptops and Mobile Devices
- Managing Fleet Vehicles in maintenance and repair
Timeline
Technician
Allstate Peterbilt
05.2023 - Current
Assistant Shop Manager
MIDNITE EXPRESS
01.2023 - Current
Commercial Tire Technician
Love's Travel Stops & Country Stores
10.2022 - 02.2023
Diesel Technician
Premier service center
11.2020 - 03.2022
Commercial Tire Technician
LOVES
04.2020 - 09.2020
GED -
Devils Lake Adult Learning Center