Delaquan Tucker
Service Representative
Clearwater,FL
Summary
Dependable professional with strong background installing, maintaining and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Reputable Technician with 3 years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
Technician
Tire Kingdom
Largo, FL
01.2021 - 07.2023
- Performed tire rotations, mounts and balancing on vehicles.
- Inflated tires to prescribed PSI to meet load requirements.
- Cleaned and maintained tire service bays to keep work areas organized.
- Diagnosed and repaired tire and rim issues.
- Identified and replaced worn tires and related components, optimizing safety.
- Used tools, parts and equipment to maintain and repair customer tires.
- Changed and rotated tires for customers to provide safety and maximize customer service rankings.
- Repaired and plugged vehicle tires to help customers avoid purchase of new tires.
- Maintained inventory by loading and unloading tire shipments.
- Balanced and mounted new tires for customers, providing detailed breakdowns of services performed.
- Delivered customer service by answering questions and explaining tire installation process.
- Inspected tires on customer vehicles to report mechanical defects.
- Inspected and organized tire inventories while performing routine stock assessments.
- Planned work and determined appropriate tools and equipment.
- Collaborated with team members to fulfill sales and service requests.
- Maintained clean and professional tire bay by merchandising tire displays and automotive products.
- Performed tire inspections using failure analysis guidelines and made recommendations to maximize cost-effectiveness.
- Evaluated brake systems and installed or repaired pads and drums for optimal performance.
- Checked vehicle for leaks and topped off fluids.
- Demonstrated knowledge of products and services to properly present warranties, promotions and advertisements.
- Leveraged digital tools to plan for and drive sales, improving service experience.
- Upheld record accuracy by using work order reporting system.
- Worked with portable devices to manage workflow and complete appointments.
- Led staff members in tracking of tire fatigue, pressure, tread depths and sidewall inspections on products.
Patient Services Coordinator
MenMD
Clearwater, FL
06.2018 - 03.2020
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Organized and maintained patient charts with proper classification and filing systems.
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows.
- Answered over 80 telephone calls per day to schedule appointments and answer patient questions.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Answered patient questions and fielded complaints to resolve issues
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
- Utilized technology and specialized software to maximize productivity.
- Referred patients to appropriate professionals and services.
- Ran credit card batches and balanced deposits on daily basis.
- Manage and train employees to ensure delivery of first-rate customer service
Crew Trainer
McDonald's
Largo, FL
03.2009 - 06.2018
- Instructed new team members on correct procedures for operations.
- Provided constructive feedback and one-on-one coaching to employees.
- Stayed up to date on requirements of all team positions to optimize training.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Monitored training activities occurring on construction crews to promote maximum crew safety, performance and effectiveness.
- Delivered group and individual needs-based training to personnel.
- Provided written evaluations of employee performance to management.
- Documented performance, safety and customer service needs to improve operations.
- Kept training materials updated with regulatory, procedural or policy changes.
- Planned and delegated group and individual work assignments to trainees.
- Assisted in hiring crew members to expedite on-boarding process.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Produced detailed documentation to outline potential worker issues.
- Collaborated with stakeholders to tailor training to best fit team needs.
- Explained goals and expectations required of trainees.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
- Monitored, evaluated and recorded training activities or program effectiveness.
- Created and offered additional materials to enhance training.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Education
High School Diploma -
Smart Herizon
Pensacola, FL06.2018
Skills
- Customer Service
- Operation Monitoring
- Documentation and Reporting
- Verbal and Written Communication
- Health and Safety Regulations
- Complex Repairs
- Mechanical Knowledge
- Attention to Detail
- Analytical and Critical Thinking
- Self-Motivated
- Hospitality best practices
- Teamwork and Collaboration
- Flexible and Adaptable
- Decision-Making
- Time management skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
Technician
Tire Kingdom
01.2021 - 07.2023
Patient Services Coordinator
MenMD
06.2018 - 03.2020
Crew Trainer
McDonald's
03.2009 - 06.2018
High School Diploma -
Smart Herizon