Ashley Trusclair
VALLEJO,CA
Summary
Dedicated professional with extensive experience at the United States Postal Service, excelling in route optimization and customer service. Proven ability to enhance operational efficiency and achieve high reliability in deliveries. Strong teamwork and safety awareness skills, coupled with expertise in vehicle maintenance, ensure top-quality service and customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Carrier
United States Postal Service, USPS
08.2006 - Current
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Developed strong relationships with clients, providing excellent customer service and support.
- Safely navigated through various traffic conditions while adhering to strict deadlines for deliveries.
- Performed regular maintenance checks on vehicles, ensuring safety and reliability in all weather conditions.
- Handled complex load assignments, organizing efficient routes for maximum productivity.
- Operated vehicles and equipment to transport packages and mail pieces.
- Explained mail regulations, policies or procedures to postal customers.
- Led training sessions for new employees, fostering a positive work environment and strong teamwork.
- Assisted in the development of policies and procedures to improve overall operations quality.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Utilized advanced GPS systems effectively for efficient route planning and minimizing travel time between stops.
- Ensured compliance with federal regulations regarding hours of service, weight limits, and hazardous materials handling.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Handled mail and packages with care to prevent damage during delivery.
Education
Bachelor Of Social Science - Sociology
Diablo Valley College
Pleasant Hill, CASkills
- Warehouse management
- Transportation management
- Fleet management
- Route optimization
- Safety awareness
- Vehicle loading
- Package handling
- Mail distribution
- Route navigation
- Parcel delivery
- Postage calculation
- Vehicle maintenance
- Weather tolerance
- Mail sorting
- Change-of-address orders
- Teamwork
Certification
Registered California Notary
Timeline
Carrier
United States Postal Service, USPS
08.2006 - Current
Bachelor Of Social Science - Sociology
Diablo Valley College
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