Rolin Wilson
Waldorf,MD
Summary
Dynamic and results-driven professional with extensive experience at FedEx Ground and the United States Postal Service. Proven expertise in route optimization and warehouse management, enhancing delivery efficiency and customer satisfaction. Recognized for exceptional teamwork and safety awareness, consistently exceeding performance expectations in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Carrier
United States Postal Service
Washington DC
06.2014 - Current
- Executed timely delivery of mail and packages across designated routes.
- Streamlined sorting and organization of incoming and outgoing mail to enhance delivery efficiency.
- Managed operation of postal equipment, including sorting machines and handheld scanners.
- Facilitated customer inquiries on service tracking and postage rates.
- Adhered to safety protocols while navigating diverse weather conditions on designated routes.
- Adjusted operations swiftly in response to fluctuating workloads and routes during peak mailing seasons.
- Facilitated collaboration among team members to enhance delivery schedules and boost service efficiency.
- Oversaw accurate record-keeping of deliveries and ensured collection of required signatures.
- Elevated customer satisfaction by proactively addressing and resolving service issues with professionalism.
- Demonstrated exceptional punctuality and reliability in adhering to scheduled pick-up and delivery times.
- Facilitated communication of customer complaints, requests, and feedback to management for prompt resolution.
- Facilitated direct customer interactions to ensure timely delivery of mail packages and ordered goods.
- Executed loading and securing of items in trucks to prevent damage during transit.
- Delivered exceptional customer service by facilitating effective communication with clients throughout all stages of the process.
- Executed safe navigation through diverse traffic conditions while meeting stringent delivery deadlines.
- Utilized GPS and navigational tools to optimize route selection for efficient travel.
Package Handler Technician
FedEx Ground
Keasbey, NJ
01.2007 - 06.2014
- Operated material handling equipment to ensure efficient package sorting and movement.
- Collaborated with team members to maintain workflow efficiency during peak periods.
- Monitored package quality and identified discrepancies for resolution.
- Trained new hires on safety protocols and operational procedures.
- Implemented process improvements that enhanced sorting accuracy and reduced delays.
- Conducted regular maintenance checks on equipment, ensuring optimal performance.
- Coordinated with management to streamline daily operations and address challenges.
- Oversaw training programs, enhancing team productivity and adherence to safety standards.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Communicated with supervisors about delays or other issues with shipments.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
Education
Essex County College
Newark, NJSkills
Warehouse management
Transportation management
Fleet management
Route optimization
Safety awareness
Vehicle loading
Supply management
Mail distribution
Parcel delivery
Route navigation
Route management
Load management
Vehicle maintenance
Postal regulations
Weather tolerance
Mail sorting
Hand-eye coordination
Report preparation
Financial records oversight
Scan parcels
Technology use
Documentation & recordkeeping
Teamwork
Teamwork and collaboration
Time management
Languages
Spanish
Professional Working
Timeline
Carrier
United States Postal Service
06.2014 - Current
Package Handler Technician
FedEx Ground
01.2007 - 06.2014
Essex County College