Ashley Tsabetsaye
Las Vegas,NV
Summary
Highly skilled in customer service with valuable experience as a waitress, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Meraki Greek Grill
Las Vegas, NV
03.2020 - 09.2024
- Delivered exceptional customer service to guarantee customer satisfaction.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Assistant Manager
Bok Bok Chicken
Las Vegas, NV
01.2020 - 05.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Implemented new procedures or systems to improve efficiency within the organization.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
Clark County Adult Education
Las Vegas, NV01-2019
Skills
- Food inspection
- Food Running
- Table Bussing
- Guest Engagement
- Order Accuracy
- Strong Work Ethic
- Quality Control
- Positive and professional
- Service prioritization
- Effective customer upselling
- High-volume dining
- Check payment processing
- Professional Appearance
- Suggestive Selling
- Menu Memorization
- Exceptional customer service
- Food safety understanding
Certification
- ServSafe Food Protection Manager
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server
Meraki Greek Grill
03.2020 - 09.2024
Assistant Manager
Bok Bok Chicken
01.2020 - 05.2021
GED -
Clark County Adult Education
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