Ashley Tubbs
Nauvoo,AL
Summary
Diligent receptionist with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Overview
15
15
years of professional experience
Work History
Receptionist
Walker Women's Specialists
05.2018 - Current
- Used electronic health records (EHR) software to maintain accurate patient information.
- Maintained confidentiality of patient records by adhering to privacy regulations.
- Operated database management systems to organize and retrieve patient records efficiently.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Printed and photocopied documents to provide patients with copies of medical records.
- Answered and directed phone calls, providing information and assistance to patients and staff.
- Handled patient inquiries with professionalism and empathy, addressing concerns and providing solutions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Receptionist
ENT Associates of Alabama
09.2015 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
Mental Health Technician
Northwest Alabama Mental Health
09.2009 - 09.2015
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
Education
High School Diploma -
Cordova High School
05-2007
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
Timeline
Receptionist
Walker Women's Specialists
05.2018 - Current
Receptionist
ENT Associates of Alabama
09.2015 - 05.2018
Mental Health Technician
Northwest Alabama Mental Health
09.2009 - 09.2015
High School Diploma -
Cordova High School
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