Ashley Tucker
Fort Worth,United States
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
8
8
years of professional experience
Work History
Service Team Leader
Target
04.2023 - Current
- Encouraged service members to provide meaningful service to customers and successfully complete shifts.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Assess the front of store experience and anticipate and/ or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales
- Collaborate with other departments to streamline processes and enhance overall customer satisfaction
- Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
Onboarding Coordinator
Ernst & Young
02.2021 - 12.2022
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Prepare and distribute welcome packages, including necessary documentation, policies, and information about the company culture
- Organize and schedule orientation sessions for new employees.
- Monitor progress and provide support to ensure new employees are successfully completing training modules.
- Maintain accurate records of onboarding activities,
- Assist new hires in setting up email accounts, accessing internal systems, and navigating technology platforms.
Department Manager
Home Depot
09.2015 - 07.2021
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Drive departmental sales through effective merchandising, product knowledge, and promotion of store services.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Ensure high levels of customer satisfaction by addressing customer inquiries, resolving issues, and maintaining a customer-centric environment.
- Foster a positive and collaborative team culture, emphasizing customer service and operational excellence.
Education
Associate of Science - Business Administration
Tarrant County College District
Fort Worth, TXHigh School Diploma -
Waxahachie High School
Waxahachie, TX05.2012
Skills
- Training and Development
- Service Now
- Excel
- Microsoft Office
- Verbal and Written Communication
- Project Management
- Effective Working Relationships
- Candidate Sourcing
- Conflict Resolution
- Adaptability
Timeline
Service Team Leader
Target
04.2023 - Current
Onboarding Coordinator
Ernst & Young
02.2021 - 12.2022
Department Manager
Home Depot
09.2015 - 07.2021
Associate of Science - Business Administration
Tarrant County College District
High School Diploma -
Waxahachie High School
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