Cameron Dredge
Summary
Personable and dedicated representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Team Leader
Wegmans
11.2024 - Current
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Register calls for manager overrides, price checks, customer issues and any other problems that may arise.
- Cash handling, opening and closing registers.
- Scheduling & time off approvals for 150+ employees.
- Coordinated with other departments to resolve customer issues quickly and efficiently.
- Offered training and support to keep team members motivated and working toward objectives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed employee performance and provided feedback in a timely manner.
- Manage specific departments and supervise employees.
General Manager
Natural Life
03.2023 - 11.2024
- Responsible for leading and supervising employees via coachings and trainings
- Ordering and maintaining all inventory & discrepancies, audits, and backend movements
- Handles work delegation, driving sales and incentives, cash handling, sales goals, event planning, marketing, closing out store & registers, and creating SOPS to maintain a proficient and organized workplace
- Handles marketing and event handling
Team Lead
Reverie 73
03.2022 - 03.2023
- Start up dispensary that I helped open up
- Responsible for leading and supervising employees via coachings and training
- Helping inventory with discrepancies, audits, and backend movements
- Handles work delegation, driving sales and incentives, cash handling, sales goals, event planning, marketing closing out store & registers, and creating SOPS to maintain a proficient and organized workplace
Pack Shift Lead
New England Treatment Access
08.2020 - 03.2022
- Started out in the NETA Brookline location, then transferred to NETA Franklin to help open the dispensary as the only Pack Shift Lead!
- Responsible for supervising the pack rooms, making sure orders are being packed correctly and proficiently
- Answer calls involving pack and order issues
- Work with the team to create new operation methods to maximize orders fulfilled and productivity while maintaining a happy workplace
- Creating work instructions for guides
- Responsible for applying discounts to orders, delegating breaks & training team members
Customer Service Associate
Walgreens
04.2015 - 04.2017
- Worked as part of the customer service team for my first job
- Responsibilities included restocking, assisting customer inquiries, working at the cash register and organizing and cleaning aisles and shelves
Education
High School diploma - Certificate of Proficiency in Culinary Arts and Hospitality Management
Assabet Valley Technical High School
06.2017
Skills
- Detail oriented
- Driven
- Fast learner
- Excellent customer service
- Open minded
- Cash handling
- Team training and development
- Leadership and team building
- Efficient multi-tasker
- Supervision and training
- Sales
- Effective delegation
- Strong leadership
- Complaint resolution
- Coaching
- Quality improvement
- Flexible schedule
- Teamwork and collaboration
- Problem-solving
Certification
- Servsafe Certified
- Allergen Certified
- Tips Certified
- Dale Carnegie Graduate
- CPR & AED Certified
Timeline
Service Team Leader
Wegmans
11.2024 - Current
General Manager
Natural Life
03.2023 - 11.2024
Team Lead
Reverie 73
03.2022 - 03.2023
Pack Shift Lead
New England Treatment Access
08.2020 - 03.2022
Customer Service Associate
Walgreens
04.2015 - 04.2017
High School diploma - Certificate of Proficiency in Culinary Arts and Hospitality Management
Assabet Valley Technical High School