Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhys Winn

Service Team Leader - WEGMANS
Ellicott City,MD

Summary

Experienced customer service professional with a passion for promoting lasting customer satisfaction. Highly driven to go above and beyond to deliver top -notch service and support. Skilled in Team Motivation, Safety, Attention to Details, Sales, Retail, and Customer Satisfaction.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work History

Service Team Leader

Wegmans
Owings Mills, Maryland
05.2024 - Current
  • Managed a team of employees, providing resources, training, feedback, and development opportunities.
  • Collaborated with multiple departments to provide support as needed.
  • Oversaw daily processes, including managing end-of-day closures and morning store readiness.
  • Displayed professionalism when interacting with customers, families, vendors, fellow team members, managers and other program members.
  • Passionate about learning and committed to continual improvement.
  • Handled equipment, chemicals, and materials properly and with caution.

Amazon Air Associate

Amazon
10.2023 - 03.2024
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Checked packages and merchandise for damage and notified vendors.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Assistant Store Leader

Gamestop
08.2014 - 08.2023
  • Assisted Store Leader in all facets of store operations, including supervising a diverse team.
  • Managed team workload to reach production targets.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Recognized during District Leader visits for having a well maintained, clean, organized, and well-stocked store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Delegated daily tasks, addressed employee questions and resolved scheduling issues.

Receptionist

Retreat Salon & Spa
08.2013 - 07.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Collected and distributed messages to team members and managers to support open communication.

Tour Guide

Historic Hopewell Foundation
06.2010 - 06.2013

Education

High School Diploma -

Prince George High School
Prince George, Virginia
09.2007 - 06.2010

Skills

Organization

Dependable and Responsible

Teamwork and Collaboration

Communication

Flexible and Adaptable

Goal-oriented

Time Management

Timeline

Service Team Leader

Wegmans
05.2024 - Current

Amazon Air Associate

Amazon
10.2023 - 03.2024

Assistant Store Leader

Gamestop
08.2014 - 08.2023

Receptionist

Retreat Salon & Spa
08.2013 - 07.2014

Tour Guide

Historic Hopewell Foundation
06.2010 - 06.2013

High School Diploma -

Prince George High School
09.2007 - 06.2010
Rhys WinnService Team Leader - WEGMANS
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