Rhys Winn
Service Team Leader - WEGMANS
Ellicott City,MD
Summary
Experienced customer service professional with a passion for promoting lasting customer satisfaction. Highly driven to go above and beyond to deliver top -notch service and support. Skilled in Team Motivation, Safety, Attention to Details, Sales, Retail, and Customer Satisfaction.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work History
Service Team Leader
Wegmans
Owings Mills, Maryland
05.2024 - Current
- Managed a team of employees, providing resources, training, feedback, and development opportunities.
- Collaborated with multiple departments to provide support as needed.
- Oversaw daily processes, including managing end-of-day closures and morning store readiness.
- Displayed professionalism when interacting with customers, families, vendors, fellow team members, managers and other program members.
- Passionate about learning and committed to continual improvement.
- Handled equipment, chemicals, and materials properly and with caution.
Amazon Air Associate
Amazon
10.2023 - 03.2024
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Checked packages and merchandise for damage and notified vendors.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
Assistant Store Leader
Gamestop
08.2014 - 08.2023
- Assisted Store Leader in all facets of store operations, including supervising a diverse team.
- Managed team workload to reach production targets.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recognized during District Leader visits for having a well maintained, clean, organized, and well-stocked store.
- Used in-store system to locate inventory and place special orders for customers.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Receptionist
Retreat Salon & Spa
08.2013 - 07.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Collected and distributed messages to team members and managers to support open communication.
Tour Guide
Historic Hopewell Foundation
06.2010 - 06.2013
Education
High School Diploma -
Prince George High School
Prince George, Virginia 09.2007 - 06.2010
Skills
Organization
Dependable and Responsible
Teamwork and Collaboration
Time Management
Self-Motivated
Integrity
Timeline
Service Team Leader
Wegmans
05.2024 - Current
Amazon Air Associate
Amazon
10.2023 - 03.2024
Assistant Store Leader
Gamestop
08.2014 - 08.2023
Receptionist
Retreat Salon & Spa
08.2013 - 07.2014
Tour Guide
Historic Hopewell Foundation
06.2010 - 06.2013
High School Diploma -
Prince George High School
09.2007 - 06.2010
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