Kenedi Gross
Wegmans Food Market
Windsor Mill,MD
1
Certification
6
years of professional experience
Knowledgeable Service Team Leader with background in leading service teams to enhance customer satisfaction. Successfully managed team workflows and resolved customer issues, ensuring seamless operations. Demonstrated exceptional communication and problem-solving skills to drive team performance and achieve company goals.
Work History
Service Team Leader
2 Years 9 Months- Manage front-end operations requiring accurate information entry, organization, and workflow prioritization. Use automated systems and scheduling tools to assign staff tasks and coordinate service coverage. Resolve customer concerns professionally, maintaining privacy and professionalism. Collaborate with team members to maintain smooth operations in a fast-paced environment. Set goals, coach team members, and support a respectful, customer-centered environment.
Coordinator
1 Year 9 Months- Managed time and resources to accomplish priority activities. Sets objectives and goals, breaking down work into milestones and adjusts the plan for multiple demands. Assists with completing sales and staffing forecasts based on business patterns and market trends. Uses current scheduling tools/software to ensure scheduling people at times that meet business needs.
Customer Service
1 Year 11 Months- Managed accurate inventory records, demonstrating attention to detail maintaining patient files. Used problem solving and quick decision-making to support daily operations.
Education
High School Diploma - Business Administration
2023 GRAD
Skills
Patient & Customer Service
Scheduling
Interviewing
Administration Support
Data Entry & Record Management
HIPAA Awareness & Confidentiality
Team Leadership & Training
Problem solving & Conflict Resolution
Time Management & Organization
Employee training
Hazardous materials handling
Incident reporting
Certification
StateFoodSafety 2025
CPR Certified 2024
BLS certified 2024
Interests
Healthcare Administration
Human Recourses
Timeline
Service Team Leader
Wegmans Food Market
09.2023 - CurrentRead More
Coordinator
Smoothie King
10.2021 - 07.2023Read More
Customer Service
Owings Mills
01.2020 - 12.2021Read More
Milford Mill Academy
High School Diploma from Business Administration
Read More