Ashley Tucker
Waxahachie,TX
Summary
Customer service and operations professional with 10+ years of experience in leadership, remote support, and onboarding coordination. Skilled in high-volume environments, complex customer issue resolution, and team coaching.
Overview
13
13
years of professional experience
Work History
Team Leader
Target
05.2023 - Current
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
- Motivated team to achieve optimal results through effective communication and interpersonal skills.
- Managed daily operations, including overseeing staff and customer service.
- Executing planograms and merchandising based on different KPIs.
- Developed effective communication skills while providing exceptional customer service to guest.
- Recognized by district for best practices for department success.
Care Team Representative
Sedgwick
01.2024 - 06.2024
- Fully Remote
- First point of contact for clients with Leave of Absence and disability inquiries
- Educated clients on processes, documentation, and timelines
- Scheduled coordinator appointments and ensured paperwork completion
- Maintained accurate, confidential records in a high-volume environment
Onboarding Coordinator
Ernst and Young
02.2021 - 03.2023
- Fully Remote
- Supported onboarding for 1,000+ new hires daily across global HR systems
- Coordinated with recruiters and teams via Microsoft Teams and Outlook
- Issued background checks and verified employment eligibility
- Provided administrative support including scheduling and system access
- Partnered with payroll to implement data entry for employees pay and other benefits.
Key Carrying Department Supervisor
The Home Depot
09.2015 - 07.2021
- Supervised, trained, and coached associates to meet performance and sales goals.
- Served as Manager on Duty, overseeing daily store operations and resolving escalated customer issues.
- Analyzed department reports to improve workflow, accuracy, and customer service.
- Ensured policy compliance and operational accuracy.
- assisted with Hiring and onboarding process.
Teller
Wells Fargo
10.2014 - 08.2015
- Processed customer transactions accurately and efficiently, ensuring high levels of service satisfaction.
- Delivered excellent customer service while cross-selling bank products
- Completed administrative reporting and documentation
- Managed cash handling procedures, including balancing cash drawers and reconciling discrepancies.
Sales Team Leader
The Children's Place
05.2013 - 10.2014
- Led sales team to improve customer satisfaction, retention, and loyalty
- Analyzed sales trends and team performance to drive results
- Recognized by District Manager for highest credit card application performance
- Maintained merchandising standards and planogram compliance
Education
Bachelor of Arts (B.A.) - Business Administration
Paul Quinn College
Dallas, TX, USAssociate in Arts (A.A.) - Business Administration
Navarro College
WaxahachieSkills
- Teamwork and collaboration
- Coaching and mentoring
- Microsoft office
- Customer service
- Time management
- Data entry
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Care Team Representative
Sedgwick
01.2024 - 06.2024
Team Leader
Target
05.2023 - Current
Onboarding Coordinator
Ernst and Young
02.2021 - 03.2023
Key Carrying Department Supervisor
The Home Depot
09.2015 - 07.2021
Teller
Wells Fargo
10.2014 - 08.2015
Sales Team Leader
The Children's Place
05.2013 - 10.2014
Associate in Arts (A.A.) - Business Administration
Navarro College
Bachelor of Arts (B.A.) - Business Administration
Paul Quinn College