Hector Lugo
Union City
Summary
With a background in employee training and customer service, aims to leverage skills in problem-solving and shift scheduling within a dynamic team environment. Achievements include enhancing team performance through structured coaching and conflict resolution strategies while maintaining operational excellence. Committed to fostering a collaborative workplace culture that prioritizes high-quality service delivery and employee development.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
6
6
years of professional experience
Work History
Manager
Outback Steakhouse
Rochelle Park
04.2023 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance reviews for team members.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Delegated work to staff, setting priorities and goals.
Server
Outback Steakhouse
Secaucus
11.2021 - 04.2023
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Delivery Driver
Outback Steakhouse
Secaucus
08.2020 - 11.2021
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Shift Leader
Dunkin Donuts & Baskin Robbins
Union City
04.2019 - 08.2020
- Opening/Closing the store.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Skills
- Employee training
- Customer service
- Problem solving
- Shift scheduling
Education
When I was in a correctional facility, I was able to take university classes; specifically Liberal Arts classes.
Timeline
Manager
Outback Steakhouse
04.2023 - Current
Server
Outback Steakhouse
11.2021 - 04.2023
Delivery Driver
Outback Steakhouse
08.2020 - 11.2021
Shift Leader
Dunkin Donuts & Baskin Robbins
04.2019 - 08.2020