Ashley Valdez
Phoenix,AZ
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Receptionist
Arcadia Healthy Smiles
Phoenix , Arizona
2018.03 - 2022.07
- Answered and placed phone calls regarding patient appointments
- Contacted insurance companies regarding coverage and payment plans
- Performed clerical duties such as copying, faxing, filing, emailing, etc.
- Sent payment notices to insurance companies and patients
- Received and processed payments made by patients or insurance companies
- Entered patient information into computer system
- Checked in patients, gathering all personal and insurance information needed
Customer Service Representative
NIKE Concentrix
Tempe , AZ
2015.12 - 2018.03
- Provided ongoing customer service by investigating and resolving consumer inquiries and complaints in an empathetic manner.
- Informed customers to follow up on purchases, suggest new merchandise and inform them abut promotions and upcoming events on Nike.com
- Phone calls were not times and were encouraged to build a relationship with the consumer to understand there needs.
- I was able to build strong communication skills and received multiple positive reviews, promotions and bonus.
Customer Service Representative
Global Water Company
Phoenix , Arizona
2015.02 - 2015.02
- Ensured superior customer service by addressing customers concerns by demonstrating empathy and resolving problems on spot.
- Opened service accounts for customers with new homes needing our services, took payments from our existing customers and created orders to have issues fixed with utilities.
- Answered an average of 100 calls a day.
Receptionist
The Pediatric Endocrine & Diabetes Clinic
Scottsdale , AZ
2012.08 - 2014.01
- Handle responsibilities of welcoming visitors by greeting them over the telephone or in person.
- Providing the adequate paper work for the patient visits and insurance verification.
- Answered inquiries and directing visitors to appropriate locations or personnel.
- Maintaining patient records by regularly keeping them up to date.
- Handled administrative and clerical work including fax, couriers, and filling forms.
Pawn Broker
Super Pawn
Phoenix , AZ
2012.08 - 2013.02
- Managed phone calls, staff, ensured the doors opened/closed.
- Trained and developed store staff in customer service techniques.
- Provided loans to customers after evaluating the product the wished to pawn.
- Processed transactions and maintained cash drawers and safe.
Education
High School Diploma -
Alhambra High School
05.2011
Skills
- Telephonic, problem solving, and customer service skills.
- Calm and professional under pressure.
- Listening, multitasking and organizational skills.
- Computer Proficiency.
- Self Motivated
- Fluent in English and Spanish
- Ability to interpret information in a clear and accurate manner.
- Documentation and reporting
Affiliations
Office Manager at Arcadia Healthy Smiles
Yesenia Cuen (602) 486 -1534
Nike Team Coach
Jesus Pena (602) 502 - 6517
Global Water Company Supervisor
Bernadino Serrano (480) 270 - 9154
Timeline
Receptionist
Arcadia Healthy Smiles
2018.03 - 2022.07
Customer Service Representative
NIKE Concentrix
2015.12 - 2018.03
Customer Service Representative
Global Water Company
2015.02 - 2015.02
Receptionist
The Pediatric Endocrine & Diabetes Clinic
2012.08 - 2014.01
Pawn Broker
Super Pawn
2012.08 - 2013.02
High School Diploma -
Alhambra High School
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