Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KATHERINE ALEXANDRE

Baldwin,USA

Summary

Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Receptionist

Nortwell Health Long Island Jewish Medical Center
01.2024 - Current
  • Greet clients and visitors, address inquiries, and direct them to appropriate departments
  • Manage and update computer databases, ensuring accurate and organized information
  • Operate multi-line telephone systems to efficiently handle and direct high call volumes
  • Assist internal staff with administrative tasks, optimizing team productivity while adhering to HIPAA guidelines

Teen Counselor

PAL
04.2023 - 12.2024
  • Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
  • Provide teen group counseling services
  • Co- leader of teen- pregnancy/parenting counseling
  • Assess and evaluate teens with substance abuse issues
  • Provide counseling and support to help teen overcame addiction

Receptionist

Orthopedic Surgeon of Long Island Associates
09.2018 - Current
  • Verified and maintained accurate patient insurance, demographic, and health history information, ensuring seamless administrative operations
  • Facilitated patient referrals to medical specialists, enhancing patient care continuity and cooperation among healthcare providers
  • Managed front-desk operations by greeting visitors, confirming appointments, and directing calls, contributing to a professional and welcoming clinic environment

Education

Master of Social Work - Social Work Candidate

Capella University
Minnesota City, MN
06.2028

Bachelor of Arts - Psychology Concentration Mental Health Counseling

Southern New Hampshire University
Manchester, NH

Associate of Arts - Business Management

Plaza College
NY
04.2018

Certificate - Medical Assistant

Wood Tobe-Coburn School

Skills

  • Referral Verification
  • Telephonic Triage
  • HIPAA Guidelines
  • Payment and Collection
  • Typing and Filing
  • Problem-Solving
  • Empathy
  • Patient Data Processing
  • Inventory Oversight skill
  • Patient Referral
  • Group counseling
  • Adaptable to new environment

Certification

  • CPR & First Aid

Timeline

Receptionist

Nortwell Health Long Island Jewish Medical Center
01.2024 - Current

Teen Counselor

PAL
04.2023 - 12.2024

Receptionist

Orthopedic Surgeon of Long Island Associates
09.2018 - Current

Master of Social Work - Social Work Candidate

Capella University

Bachelor of Arts - Psychology Concentration Mental Health Counseling

Southern New Hampshire University

Associate of Arts - Business Management

Plaza College

Certificate - Medical Assistant

Wood Tobe-Coburn School
KATHERINE ALEXANDRE