Ashley Valdez
Grand Prairie,Tx
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
Work History
Front Desk Associate
Club4Fitness
10.2023 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
Activities Assistant
KellerOaks Health center
06.2023 - 09.2024
- Established relationships with families of clients through regular communication regarding their loved ones' progress
- Engaged clients in meaningful conversations that encouraged personal growth
- Provided support to individuals with physical and cognitive disabilities, ensuring their safety during activities
Server/Bartender
Longhorn icehouse
05.2022 - 05.2023
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Prepared and served food and beverages to customers
- Used good communication skills to reduce guest dissatisfaction
- Kept bar organized and clean during busy hours
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Completed POS transactions, returning currency, coin, and payment cards to patrons
- Identified potential issues related to intoxication levels among customers and took appropriate action when necessary
- Handled cash drawer accurately throughout shift including opening and closing out register each day
- Currently out of service but can receive imessage
- Secondary number: 2145182246
Host/Server/To Go Specialist
Olive Garden
11.2018 - 04.2022
- Managed and coordinated multiple projects while ensuring timely completion
- Monitored restaurant activity to determine seating and dining flow
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Maintained a high level of cleanliness in the restaurant, ensuring all tables were properly set up before each shift
- Demonstrated excellent multitasking abilities while organizing reservations, conducting table visits, and answering phones simultaneously
- Trained new staff members on proper hosting etiquette and procedures
Education
Associate -
Tcc
02.2025
High School Diploma -
Grapevine High School
Grapevine, Texas05.2019
Skills
- Multi-Tasking
- Documenting Activities
- Calendar Management
- Interactive Activities
- Creative Activities
- Mobility Assistance
- Setting Up Activities
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Associate
Club4Fitness
10.2023 - Current
Activities Assistant
KellerOaks Health center
06.2023 - 09.2024
Server/Bartender
Longhorn icehouse
05.2022 - 05.2023
Host/Server/To Go Specialist
Olive Garden
11.2018 - 04.2022
Associate -
Tcc
High School Diploma -
Grapevine High School
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