Ashley Slicker
Leavenworth,KS
Overview
5
5
years of professional experience
Work History
Member Sales and Service
Armed Forces Insurance
Leavenworth, KS
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Utilized CRM software to manage client relationships.
Customer Service Representative
GEICO
Kansas City, KS
07.2021 - 03.2024
- Answering calls and displaying a well versed knowledge of homeowners coverages
- Making sure all calls are first call resolved
- Helping the customer step by step and making sure they understand as we go
- Providing excellent customer service while multitasking to understand both the stated and unstated need and making sure what gets done is done
- Making sure every customer gets off the phone satisfied
- Managed customer accounts
- Greeted customers
- Resolved customer issues
- Worked in the inbound call center
- Created call center scripts
- Responded to inquiries and issues
- Responsible for troubleshooting applications
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Delivery Driver
Bravo Zulu
Shawnee, KS
01.2020 - 07.2021
- Delivering Smiles!! Working as a team in a productive manner to accomplish order delivers for a large customer base
- Maintain a clean and safe working environment that always complies with OSHA and state regulations
- Inventory and organize products in a van, in order to smoothly deliver hundreds of packages
- Maintain productivity lifting packages up to 50lbs and worked 10-12 hour shifts while standing crouching and driving
- Using mentor to keep track of safe driving records
- Assured Packages arrived at destination
- Delivered a wide variety of packages , including All products
- Utilized Scanner to process and ensure timely deliveries
- Assured inventory was consistently accurate
- Received, unloaded and delivered packages
- Adhered to Department of Transportation (DOT) regulations
- Established long-term customer relationships
- Refueled vehicle
Education
Diploma -
Leavenworth Sr High School
Leavenworth, KS01.2012
Skills
- Typing
- Cleaning
- Customer Service
- Logs
- Correctional duties
- Answering Phones
- Housekeeping
- Point of sale
- Word
- Retail sales
- Teaching
- CPR
- Organizational Skills
- Time Management
- Picker
- Shipping
- Packing
- Money handling
- Security
- Detailing
- Order Picking
- Picking and Packing
- Warehouse Experience
- General Labor
- Climbing
- Car Wash
- Order Fulfillment
- Driving
- Commercial driving
- Delivery driver experience
- Sales
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Customer focus & orientation, Proficient, 05/01/21
- Attention to detail, Proficient, 06/01/21
- Customer service, Proficient, 10/01/20
- Forklift safety, Proficient, 03/01/20
- Analyzing data, Proficient, 03/01/20
- Sales skills, Proficient, 05/01/21
- Customer service, Proficient, 06/01/21
- Administrative support professional fit, Proficient, 06/01/21
- Work motivation, Proficient, 05/01/20
Timeline
Member Sales and Service
Armed Forces Insurance
03.2024 - Current
Customer Service Representative
GEICO
07.2021 - 03.2024
Delivery Driver
Bravo Zulu
01.2020 - 07.2021
Diploma -
Leavenworth Sr High School