Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
Generic

Ashley Slicker

Leavenworth,KS

Overview

5
5
years of professional experience

Work History

Member Sales and Service

Armed Forces Insurance
03.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Maintained high standards of customer service by building relationships with clients.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Utilized CRM software to manage client relationships.

Customer Service Representative

GEICO
07.2021 - 03.2024
  • Answering calls and displaying a well versed knowledge of homeowners coverages
  • Making sure all calls are first call resolved
  • Helping the customer step by step and making sure they understand as we go
  • Providing excellent customer service while multitasking to understand both the stated and unstated need and making sure what gets done is done
  • Making sure every customer gets off the phone satisfied
  • Managed customer accounts
  • Greeted customers
  • Resolved customer issues
  • Worked in the inbound call center
  • Created call center scripts
  • Responded to inquiries and issues
  • Responsible for troubleshooting applications
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Delivery Driver

Bravo Zulu
01.2020 - 07.2021
  • Delivering Smiles!! Working as a team in a productive manner to accomplish order delivers for a large customer base
  • Maintain a clean and safe working environment that always complies with OSHA and state regulations
  • Inventory and organize products in a van, in order to smoothly deliver hundreds of packages
  • Maintain productivity lifting packages up to 50lbs and worked 10-12 hour shifts while standing crouching and driving
  • Using mentor to keep track of safe driving records
  • Assured Packages arrived at destination
  • Delivered a wide variety of packages , including All products
  • Utilized Scanner to process and ensure timely deliveries
  • Assured inventory was consistently accurate
  • Received, unloaded and delivered packages
  • Adhered to Department of Transportation (DOT) regulations
  • Established long-term customer relationships
  • Refueled vehicle

Education

Diploma -

Leavenworth Sr High School
Leavenworth, KS
01.2012

Skills

  • Typing
  • Cleaning
  • Customer Service
  • Logs
  • Correctional duties
  • Answering Phones
  • Housekeeping
  • Point of sale
  • Word
  • Retail sales
  • Teaching
  • CPR
  • Organizational Skills
  • Time Management
  • Picker
  • Shipping
  • Packing
  • Money handling
  • Security
  • Detailing
  • Order Picking
  • Picking and Packing
  • Warehouse Experience
  • General Labor
  • Climbing
  • Car Wash
  • Order Fulfillment
  • Driving
  • Commercial driving
  • Delivery driver experience
  • Sales

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Customer focus & orientation, Proficient, 05/01/21
  • Attention to detail, Proficient, 06/01/21
  • Customer service, Proficient, 10/01/20
  • Forklift safety, Proficient, 03/01/20
  • Analyzing data, Proficient, 03/01/20
  • Sales skills, Proficient, 05/01/21
  • Customer service, Proficient, 06/01/21
  • Administrative support professional fit, Proficient, 06/01/21
  • Work motivation, Proficient, 05/01/20

Timeline

Member Sales and Service

Armed Forces Insurance
03.2024 - Current

Customer Service Representative

GEICO
07.2021 - 03.2024

Delivery Driver

Bravo Zulu
01.2020 - 07.2021

Diploma -

Leavenworth Sr High School

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Ashley Slicker