Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic

Brittany Breedlove

Houston,TX

Summary

Dedicated Customer Service Professional with extensive experience in efficiently resolving customer issues. Proven track record of enhancing customer satisfaction through effective problem-solving and collaboration. Core competencies include active listening, conflict resolution, and teamwork. Committed to fostering positive relationships and achieving organizational goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Member Service Representative

Navy Federal Credit Union
Pensacola, FL
04.2023 - Current
  • Updated databases with new and modified customer data.
  • Audited customer account information to identify issues and develop solutions.
  • Adhered to all applicable policies, procedures, regulations, and laws.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Handled customer complaints in an efficient and courteous manner.

Team Leader

JDDA Concession Management
Dallas/Fort Worth International Airport, TX
03.2022 - 04.2023
  • Oversee a team of 4/5
  • Maintain inventory
  • Truck check in for store inventory
  • Deliver 100% Customer Satisfaction

Full Time Store Manager

Five Below
Grapevine, TX
01.2021 - 03.2022
  • Overlook a team of 5 or more
  • Check in Deliveries/delegate to team where to stock and organize in store
  • Operate cash register/count safe and balance numbers on a spread sheet
  • Deliver 100% customer service
  • Open/Close the store

Logistics Analyst

Nordstrom Rack/Haute Look Fulfillment Center
Southlake, TX
09.2020 - 01.2021
  • Look and fulfilled customer online orders
  • Operated cash register
  • Scanned and overlooked inventory

CSR/Cashier

Target
Denton, TX
09.2017 - 09.2020
  • Work sales floor zoning areas
  • Assist customers with finding merchandise
  • Operate cash register

Education

B.A - Fashion Design

Texas Woman's University
Denton, TX
05.2018

High School Diploma -

Miramar High School
Pembroke Pines, FL

A.A.S - Fashion Business

Genesee Community College
Batavia, NY

Skills

  • Store Management
  • Logistics
  • Account Management
  • Customer transaction management
  • Customer satisfaction surveys
  • Proficient in Microsoft applications
  • Typing
  • Healthcare
  • Banking
  • Excellent communication
  • Attention to detail
  • Customer service excellence
  • 45 wpm typing speed

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Certification

Microsoft

Timeline

Member Service Representative

Navy Federal Credit Union
04.2023 - Current

Team Leader

JDDA Concession Management
03.2022 - 04.2023

Full Time Store Manager

Five Below
01.2021 - 03.2022

Logistics Analyst

Nordstrom Rack/Haute Look Fulfillment Center
09.2020 - 01.2021

CSR/Cashier

Target
09.2017 - 09.2020

B.A - Fashion Design

Texas Woman's University

High School Diploma -

Miramar High School

A.A.S - Fashion Business

Genesee Community College

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