Ashley Vaughan
Bend,OR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Broad range of professional experiences that can offer a versatile set of skills to any team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Wine Server
Evoke Winery
08.2022 - Current
- Contributed to team success by consistently supporting fellow staff members, sharing knowledge, and offering assistance when needed.
- Generated repeat business by establishing rapport with customers through attentive service and genuine enthusiasm for sharing wine knowledge.
- Participated in ongoing training sessions to stay current with industry trends and new product offerings within the wine market.
- Successfully managed large groups during busy periods, quickly adapting to changing circumstances while maintaining composure under pressure.
Appeals and Grievances Coordinator
Advantage Dental
08.2020 - 08.2021
- Processed and finalized appeals and grievances within agreed-upon turnaround time.
- Remained knowledgeable regarding company policies and procedures and current developments within operational departments.
- Submitted verbal and written notification to members and providers.
- Actively participated in quality improvement initiatives aimed at enhancing the overall member experience within the organization''s healthcare services offerings.
Customer Service Representative
Pacific Printing
08.2019 - 08.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Associate Manager of Business Operations
Kirigin Cellars
03.2018 - 08.2019
- Collaborated closely with winery owners on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Contributed valuable input during quarterly planning sessions regarding future goals and strategies for the Wine Club.
Education
Bachelor of Arts - Social Sciences
Oregon State University-Cascades
Bend, OR06.2024
Certficate - Professional And Workplace Communication
West Valley College
Saratoga, CA05.2021
Skills
- Project planning and development
- Guest Management
- On-site Execution
- Problem-solving abilities
- Exceptional communication
- Strong teamwork
- Organization and Time Management
Certification
Social and Behavioral Research Investigator and Key Personal |CITI Program
Languages
Spanish
Limited Working
Timeline
Wine Server
Evoke Winery
08.2022 - Current
Appeals and Grievances Coordinator
Advantage Dental
08.2020 - 08.2021
Customer Service Representative
Pacific Printing
08.2019 - 08.2020
Associate Manager of Business Operations
Kirigin Cellars
03.2018 - 08.2019
Bachelor of Arts - Social Sciences
Oregon State University-Cascades
Certficate - Professional And Workplace Communication
West Valley College