Bonnie Paterson

• Ranked as top sales performer in wine and club memberships during brief employment.
• Worked continuously until last month of pregnancy, showcasing dedication.
• Provided exceptional customer service during wine tastings and events.
• Educated guests on wine varieties and tasting techniques.

• Served as one of two servers for entire restaurant, trained by Forbes and evaluated by a secret representative.
• Achieved 9/10 marks in pre-official review, contributing to pursuit of Forbes 5 star rating.
• Contributed to team effort that earned Michelin star recognition for restaurant.
• Facilitated service of eight-course timed meals with distinct wine pairings for each course.
• Upsold higher-priced menu items and premium wine selections to enhance dining experience.

• Served winemaker dinners and rooftop VIP events, ensuring memorable experiences.
• Delivered exceptional service to a high volume of daily customers in dining environments.
• Assisted guests with menu selections and addressed special dietary needs efficiently.

Contributed to hotel team achieving Forbes 5 Star in 2019.

• Delivered exceptional customer service in high-volume dining environment.
• Collaborated with kitchen staff to accommodate special requests and dietary restrictions.
• Trained new servers on service standards and restaurant policies.
• Assisted in setup of dining area for special events and large parties.

• Crafted unique cocktails tailored to customer preferences and seasonal ingredients.
• Maintained cleanliness and organization of bar area for efficient service.
• Engaged with guests to foster a welcoming atmosphere and elevate experiences.
• Accurately processed cash transactions while ensuring swift order fulfillment.
• Implemented safety protocols to uphold a secure and responsible bar environment.
• Prepared cocktails from established recipes, serving wine, draft, and bottled beer.
• Managed inventory of liquor, beer, wine, and other beverage items for optimal supply.

• lunch and dinner server at destination restaurant during peak summer tourist season in Lake Tahoe
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• Provided exceptional customer service in fast-paced dining environment.
• Managed multiple tables while ensuring guest satisfaction throughout dining experience.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.

• Oversaw daily tasks and core responsibilities, contributing to operational success.
• Enhanced clientele satisfaction and relations through proactive engagement and personalized service.
• Established daily sales targets for the team to drive performance and achieve business objectives.

• Provided exceptional customer service in a high-end dining environment.
• Collaborated with kitchen staff to ensure timely food service.
• Managed table settings and maintained cleanliness in dining area.
• Guided guests through menu selections and wine pairings.
• Upsold menu items to enhance guest dining experience.
• Coordinated with management to implement daily specials and promotions.
• Trained in wine and liquor service in order to provide full and positive experiences to guests.
• Demonstrated knowledge of wine list and recommended wines based on customer preferences.

Configured banquet tables and chairs to meet event specifications.

• Provided food and beverages to guests during high-profile events.
• Assisted with setup and breakdown of banquet equipment, including tables, chairs, and linens.
• Monitored guest satisfaction levels to ensure prompt and courteous service.