Gabrielle Flores
Pomona,CA
Summary
Dynamic professional with extensive experience in training and mentoring staff in hospitality. Proven ability to motivate teams to deliver exceptional customer service while maintaining high standards of cleanliness and organization. Strong knowledge of aviation communication and industry standards.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Wine Server
San Dimas Wine Shop
San Dimas, California
11.2023 - Current
- Educated patrons on wine selections and pairings, enhancing overall tasting enjoyment.
- Delivered attentive, knowledgeable service during wine tastings to enhance guest experiences.
- Anticipated guest needs, ensuring seamless service throughout wine tasting experiences.
- Maintained up-to-date knowledge of menu items and preparation methods for accurate recommendations.
- Maintained cleanliness by promptly cleaning tables and resetting supplies after service.
Server
Viva Madrid
Claremont, California
05.2023 - Current
- Provided friendly service while efficiently processing customer orders to enhance satisfaction.
- Executed opening and closing duties, setting up dining area and restocking supplies to ensure smooth operations.
- Adhered to health and safety guidelines for food preparation and service.
- Maintained cleanliness and organization of dining areas and service stations to uphold health and safety standards.
Store Trainer
Georges Greek Cafe
Long Beach, California
05.2013 - 05.2023
- Trained new staff on customer service standards and operational procedures, enhancing service delivery.
- Developed training materials to deepen employee knowledge of menu items, facilitating better customer interactions.
- Provided ongoing mentorship and support to staff for skill enhancement.
- Provided feedback and coaching to employees on job performance, fostering continuous improvement.
- Informed job applicants about duties, responsibilities, compensation, and benefits.
Education
Associate of Science - Aviation
Mount San Antonio Community College
Walnut, CA06-2027
Bachelor of Arts - Psychology
California State University, Los Angeles
Los Angeles, CA06-2020
Skills
- Customer service excellence
- Food and wine pairing
- Wine service techniques
- Detail orientation
- Team motivation
- POS system proficiency
- Effective communication
- Multitasking skills
Certification
- Aircraft Dispatch Certificate
- Private Pilot Certificate
Timeline
Wine Server
San Dimas Wine Shop
11.2023 - Current
Server
Viva Madrid
05.2023 - Current
Store Trainer
Georges Greek Cafe
05.2013 - 05.2023
Associate of Science - Aviation
Mount San Antonio Community College
Bachelor of Arts - Psychology
California State University, Los Angeles