Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Vaughn

Springfield,MO

Summary

Dynamic customer service professional with experience at TTEC, excelling in problem resolution and active listening. Proven ability to enhance customer satisfaction through effective communication and CRM software proficiency. Recognized for collaborating with teams to optimize service delivery and consistently meet performance targets. Committed to delivering exceptional support and fostering positive customer relationships.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

TTEC
2019.11 - Current
  • Utilized CRM software to track interactions and update customer information efficiently.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction metrics.
  • Maintained up-to-date knowledge of products and services to assist customers effectively.
  • Provided exceptional customer support by addressing inquiries and resolving issues promptly.

Assembly Worker

Positronics
2018.01 - 2019.11
  • Operated assembly line machinery to meet production targets efficiently.
  • Assembled components according to specifications and quality standards.
  • Conducted routine inspections to ensure product integrity and safety compliance.
  • Collaborated with team members to optimize workflow and reduce downtime.

Cashier

Walmart
2014.04 - 2018.01
  • Processed customer transactions efficiently using point-of-sale systems.
  • Ensured accurate cash handling and balanced registers daily.
  • Assisted customers with product inquiries and provided recommendations.
  • Maintained clean and organized checkout area to enhance customer experience.

Education

No Degree -

Ozarks Technical Community College
Springfield, Missouri, MO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency

Timeline

Customer Service Representative

TTEC
2019.11 - Current

Assembly Worker

Positronics
2018.01 - 2019.11

Cashier

Walmart
2014.04 - 2018.01

No Degree -

Ozarks Technical Community College