Ashley Vazquez
Midland
Summary
Dynamic leader with over 10 years of experience cultivating customer relationships and optimizing office environments. Demonstrates a strong work ethic and a commitment to enhancing customer experiences. Adept at thriving in fast-paced, ever-changing settings, with a proven track record of resolving complex issues and driving service improvements that ensure optimal client satisfaction. Expertise in building strong professional relationships. Passionate about delivering exceptional service.
Overview
13
13
years of professional experience
Work History
Customer Relations Manager
Progressive Casualty Insurance
10.2023 - Current
- Support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
- Entered, updated, and/or transferred customer information
- Address any escalated customer issues and/or provide resolution to problems that are within the scope of work
- Share expertise of Progressive products and services to ensure appropriate insurance coverages
- Participate in feedback sessions and in-depth training with management to improve service level performance
- Prepare and edit documents, reports, and presentations
- Maintain records and perform accurate data entry
- Provide administrative support to management and staff
Dispatch/Customer Experience Supervisor
Ashley Furniture
Colton, CA
03.2017 - 07.2023
- Work closely with customers, drivers, ambassadors, and management to create the most effective delivery routes and delivery schedules to maximize driver efficiency and customer experience
- Entered, updated, and/or transferred customer information into database systems and spreadsheets
- Address any escalated customer issues and/or provide resolution to problems that are within the scope of work
- Participated on all meetings regarding new products, promotions, and services in order to stay up to date with business demands
- Ensure all operations are carried on in an appropriate, cost-effective way
- Hiring and training employees and managing quality assurance programs
- Participate in feedback sessions with management to improve service level performance in the office and with delivery teams
- Providing timely and detail specific feedback to direct reports
- Capture and drive improvements to ensure optimal workflow
- Handled daily heavy flow of paperwork and/or emails with other departments on invoicing discrepancies, inventory issues, or delivery complaints
- Managed full-cycle recruitment processes, including sourcing, screening, interviewing, and onboarding candidates
- Collaborated with hiring managers to understand staffing needs and develop effective recruitment strategies
- Sourced candidates through job boards, social media platforms, networking, and referrals
- Conducted candidate screenings and interviews to assess qualifications, experience, and cultural fit
- Coordinated interview schedules and maintained clear communication with candidates throughout the hiring process
- Reviewed resumes and evaluated applicants based on job requirements and organizational needs
- Extended job offers and negotiated employment terms with selected candidates
- Maintained and updated applicant tracking systems (ATS) and recruitment databases
- Ensured a positive candidate experience and strengthened employer branding
Administrative Assistant
Deardens Distribution
Rancho Cucamonga
04.2016 - 03.2017
- Managed daily office operations, including filing systems and supply inventory
- Coordinated calendars, scheduled meetings, and arranged travel logistics
- Handled incoming calls, emails, and correspondence professionally
- Prepared reports, presentations, and business documents
- Maintained accurate records and performed data entry tasks
- Supported management by organizing meetings, taking minutes, and tracking follow-ups
- Processed invoices, expense reports, and basic bookkeeping tasks
- Assisted with event planning and office coordination
- Answered phones in a professional manner, directed calls, and received messages
- Informed customers about products and services
- Maintained up-to-date knowledge on any current promotions
- Handled all administrative aspects of sales including paperwork to establish service, accepting customer payments, and filing completed orders
Sales Associate
The Home Depot
Fontana
09.2013 - 04.2016
- Greets customers in a timely manner to create a positive sales/buying experience
- Recovery (i.e., reorganizing, straightening, etc.) as directed by the manager on duty
- Drive sales through greeting and assisting customers on the sales floor and maintaining solid product knowledge
- Identifying the customer's needs and assisting by providing information related to our products and services
- Handles administrative aspects of sales including paperwork to establish service, accepting customer payments, and filing completed orders
Education
Business Administration -
Valley College
San Bernardino, CA05-2014
Skills
- Bilingual in English and Spanish
- Verbal communication
- Written communication
- Independent work
- Team-oriented work
- PC platforms
- Microsoft Office 2021
- Microsoft 365
- Multitasking
- Determination to learn
- Team collaboration
- Call center operations
- Problem-solving abilities
- CRM software proficiency
- Quality assurance
- Workload management
- Strong work ethic
- Customer relations
- Staff training
- File maintenance
- Strong leadership
- Hiring and training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Relations Manager
Progressive Casualty Insurance
10.2023 - Current
Dispatch/Customer Experience Supervisor
Ashley Furniture
03.2017 - 07.2023
Administrative Assistant
Deardens Distribution
04.2016 - 03.2017
Sales Associate
The Home Depot
09.2013 - 04.2016
Business Administration -
Valley College