Ashley Vega
HomeGuard Home Warranty
Laveen,AZ
4
years of professional experience
Dynamic professional with a proven track record at HomeGuard HomeWarranty, excelling in claims investigation and customer service. Achieved a 15% increase in customer satisfaction through effective conflict resolution and timely communication. Proficient in CRM software and skilled in managing high-volume claims, ensuring compliance and accuracy in all processes.
Work History
Claims Representative
3 Years 8 Months- Processed an average of 50+ claims per week, ensuring timely and accurate resolution of claims to meet company standards, resulting in a 15% improvement in customer satisfaction scores.
- Investigated complex claims cases by gathering evidence, conducting interviews, and collaborating with relevant departments, leading to a 20% decrease in fraudulent claims.
- Delivered clear communication to clients regarding claim procedures and status updates, reducing claim resolution time by 12%.
- Enhanced customer satisfaction by delivering timely, accurate updates on claim status.
Technical Support Representative
8 Months- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered remote assistance to customers facing technical difficulties, guiding them through step-by-step resolutions to enhance their experience.
Education
Bachelor of Science - Business Administration
Skills
Claims Investigation
Customer Service
Data Entry
CRM Software
Microsoft Office
Product and Industry Knowledge
Time Management
Conflict Resolution
Account Management
Timeline
Claims Representative
HomeGuard Home Warranty
12.2022 - CurrentRead More
Technical Support Representative
Green Dot
04.2022 - 12.2022Read More
California State University, Los Angeles
Bachelor of Science from Business Administration
Read More