Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Vieyra

Whittier,CA

Summary

To obtain a position and possibly grow with the company.

Overview

14
14
years of professional experience

Work History

CAGE TELLER/CASHIER

Hollywood Park Casino
09.2023 - Current
  • Balanced cash drawer and maintained full accountability for assigned cash/chips on hand for each shift. ($150,000)
  • Worked employee window. (Dealer Windows)
  • Responded to player banking inquiries and requests from customers.
  • Greeted customers with professionalism and friendly and courteous demeanor.
  • Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
  • Investigated and resolved customer complaints in a timely manner.
  • Followed department/federal policies and completed required paperwork for each transaction over casino limit to follow Title 31 compliance. (W-9,ID)
  • Completed financial transactions, including player bank deposits and withdrawals, counter checks and loan payments. (Markers)
  • Assisted with training of new team members.
  • Monitored bank vaults to ensure cash balances were correct.
  • Counted currency, chips, coins and checks received, by hand and breaking down stacked/racked chips, and using currency-counting machine
  • Issued gaming chips to customers for cash

CAGE TELLER/CASHIER

Commerce Casino
09.2021 - 04.2023
  • Balanced cash drawer and maintained full accountability for assigned cash/chips on hand for each shift. ($600,000)
  • Responded to player banking inquiries and requests from customers.
  • Greeted customers with professionalism and friendly and courteous demeanor.
  • Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
  • Investigated and resolved customer complaints in a timely manner.
  • Followed department/federal policies and completed required paperwork for each transaction over casino limit to follow Title 31 compliance. (W-9,ID)
  • Completed financial transactions, including player bank deposits and withdrawals, counter checks and loan payments. (Markers)
  • Assisted with training of new team members.
  • Monitored bank vaults to ensure cash balances were correct.
  • Counted currency, chips, coins and checks received, by hand and breaking down stacked/racked chips, and using currency-counting machine.
  • Issued gaming chips to customers for cash.

THIRD PARTY PROPOSITION PLAYER (BANKER)

Blackstone Gaming, LLC
05.2018 - 09.2021
  • Devoted special emphasis to accuracy of casino games conduct worked with casino staff and players to maintain outstanding customer service.
  • Collected losses and paid out winnings for games, managing over 10,000 daily while maintaining standards in compliance with California state gambling laws.
  • Counted bank (casino chips) at beginning and end of each work shift.
  • Maintained clean and organized table to attract customers to make purchases and participate in casino games.
  • Enhanced game integrity by closely monitoring gameplay and identifying irregularities. (Suspicious activity)
  • Consistently maintained a high level of accuracy when calculating payouts, ensuring fairness in all gaming transactions.

MANAGER/HEAD CASHIER/WAITRESS

Rio's Pizzeria
01.2015 - 05.2018
  • Authorization of checks and currency.
  • Schedule Planner.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Preparation of foods.
  • Answered telephones, accepting orders.

BAKERY/COURTESY/COMBO/SERVICE DELI CLERK

Ralphs Grocery
10.2012 - 12.2014
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Operated cash register to accept and process cash, check, card and mobile payments.
  • Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Breakdown palletized loads.
  • Cake decorator.

CUSTOMER SERVICE REPRESENTATIVE

PLS Check Cashing
04.2012 - 09.2012
  • Cashing checks.
  • Deposit Checks.
  • Auto title loans.
  • Payday loans.
  • Verify checks.
  • Sold money orders.
  • Create new customer profiles.
  • Wire money transfer.
  • In charge of master cash.
  • Assist customers in paying bills.(Edison,Cable,Etc)

FLEXER/CREW MEMBER/CASHIER

McDonald's
04.2011 - 04.2012
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed all fast food products in approved containers, cups and bags.
  • Entered orders into the computer system to send order details to kitchen, mentioning customers special requests and food allergies in person.
  • Operated fryers and grills.
  • Totaled bills, accepted payments and returned change. (Cashier)
  • Presenter. (Give out orders in drive thru)
  • Runner. (Package food for presenter)

Education

HIGH SCHOOL DIPLOMA -

Montebello High School
Montebello, CA
06.2009

Skills

  • Exceptional Customer Service
  • Fast Learner
  • Reliable And Trustworthy
  • Cash Handling And Management

Timeline

CAGE TELLER/CASHIER

Hollywood Park Casino
09.2023 - Current

CAGE TELLER/CASHIER

Commerce Casino
09.2021 - 04.2023

THIRD PARTY PROPOSITION PLAYER (BANKER)

Blackstone Gaming, LLC
05.2018 - 09.2021

MANAGER/HEAD CASHIER/WAITRESS

Rio's Pizzeria
01.2015 - 05.2018

BAKERY/COURTESY/COMBO/SERVICE DELI CLERK

Ralphs Grocery
10.2012 - 12.2014

CUSTOMER SERVICE REPRESENTATIVE

PLS Check Cashing
04.2012 - 09.2012

FLEXER/CREW MEMBER/CASHIER

McDonald's
04.2011 - 04.2012

HIGH SCHOOL DIPLOMA -

Montebello High School

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Ashley Vieyra