Carolyn Samuelson
Warhorse Casino
Lincoln,NE
1
Language
1
Certification
20
years of professional experience
Dynamic professional with a diverse background in insurance, business ownership, and marketing, recognized for strong leadership and teamwork abilities. Proven expertise in building lasting customer relationships and delivering exceptional service across various sectors, including hospitality and healthcare. Demonstrated success in managing operations, coordinating events, and overseeing financial aspects of a thriving doula and midwifery practice while leading a dedicated team. Committed to fostering collaboration and adapting to evolving challenges, consistently achieving operational goals through effective communication and problem-solving skills.
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Work History
Cage Cashier
1 Year 8 Months- Managed tabs and provided attentive service to customers, enhancing their overall experience
- Managed Keno game operations to engage customers, take care of customers with gambling machines and betting
- Opened, closed and ran the floor solo
- Provided beverage service to enhance customer experience at the bar and dining area
- Processed cash transactions, chips, vouchers, and markers with strict accuracy.
Head Server
1 Year 4 Months- Planned events to ensure seamless execution and guest satisfaction.
- Led service team by supervising bar and floor operations.
- Managed customer tabs, ensured satisfaction, and coordinated inventory orders
- Managed opening and closing procedures while operating the floor independently.
- Assisted customers with gambling machines and betting transactions.
Grain Accountant
1 Year- Secretary for grain merchandisers
- Processed grain tickets and accounted for bushels accurately
- Accounts payable to farmers and customer for grain sold
- Worked with farmers and markets to buy and sell grain
- Managed transportation logistics for grain accounting processes.
- Cleaned up old accounts to ensure accurate customer accounting
- Worked with other locations CHS owns across the state and in Colorado and Kansas and customers there while they sold their grain
- Managed direct shipment sales for grain and maintained customer accounts
Licensed Team Member
1 Year 4 Months- Obtained Property & Casualty License as well as Life, Health & Annuities
- Wrote new policies from autos, homes, businesses, farm ranches, liability policies, commercial policies, fleets, commercial umbrella and personal umbrellas, life, health, accident and workman comp
- Developed strategies to grow a new agent's book of business
- Helped build a new agent's book of business
- Secured new business clients and scheduled appointments to expand agency reach
- Identified needs of current policyholders through conversations and relationship-building to enhance client satisfaction
- Called on renewal dates to re-quote and write coverage back for clients who previously left
- Policy changes
- Prospected new businesses/clients
- Cold calls
- Initiated cold calls to generate leads for new business opportunities
- Ran Agency for Agent while on her 16 weeks of maternity leave
- Scheduled and coordinated events and giving back to the community
- Volunteered in local communities
- Maintained merchandise and coordinated it for events
Owner, Independent Midwifery Practice
4 Years 8 Months- Created and ran successful business from bookkeeping to advertising and clientele
- Formed a new LLC to manage business activities.
- Charted, kept charts and medical records via HIPAA compliance.
- Responded to calls during unpredictable hours
- Charted, kept charts and medical records via HIPAA compliance.
- Created and ran successful business from bookkeeping to advertising and clientele
- Delivered trauma-informed care, providing counseling and active listening to support families
- Medical billing/insurance
- Performed newborn exam and assisted deliveries
- Conducted family interviews and managed communications to ensure personalized care
- Advertising and social media platforms as well as email lists
- Scheduling
- Maintained current continuing education units for licensing.
- Managed supply inventory to maintain optimal stock levels.
- Processed employee payroll accurately and timely.
- Coordinated scheduling for team members and appointments.
- Excellent communication and active listening skills
- Facilitated/hosted training and taught skills
- Founded a non profit
- Worked with senators, legislative representatives and put bills together.
Farm Manager/Billing Specialist
7 Years 11 Months- Maintained application spraying certifications and coordinated employee training sessions for compliance
- Managed accounts receivable and payable, ensuring timely processing and accuracy
- Obtained yearly operating loan/note and budgeted/paid each year
- Set up new customer accounts
- Kept application spraying certs current, set up trainings for employees to obtain/maintain
- Managed customer invoicing process
- Hired/fired employees
- Handled buying and selling heavy equipment and auctions
- Processed employee payroll accurately
- Registered all farm equipment/kept insurance and registration current
- Scheduled contract jobs
- Printed maps and GPS location for fields
- Updates customer information and files
- QuickBooks, Microsoft Word & Excel, Google Docs, Hootesuite
- Handled all electronic communication
- Oversaw buying and selling of heavy equipment at auctions, optimizing asset value and inventory management
In-Home Childcare Provider
3 Years 11 Months- Ran in home daycare with 10 children and an assistant
- Prepared nutritious meals and provided attentive care for children
- Facilitated engaging educational art activities to enhance creativity and learning
- Worked with the state to remain licensed and up to code
- Facilitated communication with parents to foster strong relationships and support children's development
Certified Birth Doula
2 Years 11 Months- Created and ran successful business from bookkeeping to advertising and clientele
- Responded to calls during unpredictable hours to provide assistance.
- Handled family interviews/communications
- Provided trauma-informed care, counseling, and active listening to support clients through their birth experience
- Conducted family interviews and facilitated communications to ensure comprehensive support during the birth process
- Used all advertising and social media platforms as well as email lists
Office Manager
3 Years 11 Months- Checked and responded to emails
- Set up meetings and appointments
- Managed accounts receivable and payable processes to maintain accurate financial records
- Coordinated company travel arrangements to ensure timely and cost-effective logistics
- Worked in QuickBooks, Microsoft Word & Excel
- Invoicing
- Applied for permits for new wells
- Registered new wells with the state
- Processed employee payroll accurately
- Created and maintained new customer accounts to facilitate streamlined service and communication
- Entered inventory into the system
- Printed maps and GPS locations for well drilling crews
- Updates customer information and files
- Scheduled meetings for management
- Facilitated sales transactions
- Executed weekly bank deposits
- Managed human resources functions
- Facilitated hiring and interview processes
- Oversaw equipment inventory and insurance management
Advertising Manager/HR/AP/Event Coordinator
2 Years 11 Months- Advertising- all areas (i.e. Online, Television, Large Magazines, Radio, Billboard, & Newspaper)
- Promotional items, Sponsorship, & Donations
- Created and maintained website to improve online presence and accessibility of information
- Processed employee payroll bi-weekly using payroll software.
- Create & maintained Facebook account/fan page
- Create & mail flier's
- Set up for trade shows, trainings, & travel – booked plane tickets, hotel rooms and rental cars
- Organized and planned Open houses and trainings at our facility
- Set up meetings and appointments for my boss
- Checked and responded to emails for my boss
- Maintained accurate records of all accounts payable transactions.
- Made rental tickets & received payment in the system
- Managed phone inquiries and provided information to callers.
- HR/ Onboard hiring
- Conducted interviews and back ground checks for new employees
- Coordinated logistics for trade shows and trainings, including booking plane tickets, hotel rooms, and rental cars to ensure seamless operations
- Quick Books, Microsoft Word & Excel
- Maintained & Ordered all Decal/Stickers
- Maintained telephone/security systems
- Maintained Price books
- Handled all literature orders
- Maintained & sold equipment on Ebay, Machinery Trader, & Auction Time
- Business Card Orders
- Office Supply orders
- Managed logistics for outgoing shipments using UPS and FedEx services.
- Planned training sessions at our facility
- Scheduled and organized meetings and appointments for executive.
- Reviewed and replied to emails for executive to ensure timely communication.
- Answer Phone
- Created and sent newsletter
Wireless Consultant/Data Specialist/Retail Sales
1 Year 11 Months- Obtained the Data Specialist Leader position
- Managed and sold wireless accounts, ensuring customer satisfaction and retention
- Worked with large business accounts
- Conducted monthly meetings to align team goals and strategies
- Required excellent customer service skills
- Conducted telemarketing campaigns to engage potential customers
- Acquired comprehensive knowledge through rigorous wireless training programs
- Telemarketing
Insurance Agent Assistant Specialist
2 Years 11 Months- Handled and sold Home, Auto, Life, and Health Insurance
- Managed sales of Home, Auto, Life, and Health Insurance, ensuring client satisfaction and retention
- Filled claims and made appointments for agent
- Managed telephone communications to assist clients effectively
- Processed claims and scheduled appointments for agent, enhancing workflow efficiency
- Assisted with payroll administration, ensuring timely and accurate compensation for staff
- Attended monthly meetings
- Executed sales strategies to promote insurance products
- Handled the mailing and billing for agency
- Sales
Education
Associate of Science - Midwifery
Two Leaves Birth Center Apprenticeship/Internship/Job/Clinical tracks in Midwifery
Associate of Science - Midwifery
Midwifery Assistant Training in Midwifery
Associate of Applied Science - Midwifery
Certification - Medical Educator
Certification in Doula Certification Course
Certification - Accounting and Finance
Diploma
Skills
Customer service
Event management
Event Planning
Social Media Management
Social media marketing
Advertising
Digital Marketing
HR management
Internet marketing
Social networking management
Multi-task management
Project Management
Trade show management
Account management
Accounts Payable/Receivable
Accounts payable
Accounts receivable
Bookkeeping
Billing statements
Payroll insurance sales
Tip Management
Cash Handling
General ledger accounting
QuickBooks
Point of Sale
Sales Tracking
Office administration
Microsoft Office proficiency
Google Docs
Media Planning
Media budgeting coding reporting tools
Creative design
Branding
Public Relations
Cold outreach
Research
Client Relations
Leadership
Supervision
QuickBooks
Customer Engagement
Staff Coordination
Payroll
Food Safety
Legislative relations
Point of Sale Training
Marketing
Anatomy Knowledge
Personal assistant
Personal assistant experience
Office management
Medical coding
Personal assistant experience
Accounts receivable
Accounting
Insurance sales
Medical records
Supervision
Human resources
Professional appearance
Strong work ethic
Exceptional customer service
Cash handling
Data interpretation
Cost accounting
Time management
Attention to detail
Bank reconciliation
Microsoft Excel
Tax return filing
General ledger management
Payroll processing
Account reconciliation
Languages
English
Full Professional
Certification
- Certified Midwife
- May 2018 to Present
Groups
- CASA (Court Appointed Special Advocate) Volunteer May 2010 to July 2018
- North American Registry Of Midwives July 2019 to June 2022
- Nebraska Birth Choice Advocates June 2019 to Present
- Holdrege Area Ambassadors September 2022 to Present
- Holdrege Area Chamber of Commerce September 2022 to Present
Timeline
Cage Cashier
Warhorse Casino
03.2025 - CurrentRead More
Head Server
The Cove
12.2024 - 04.2026Read More
Grain Accountant
CHS
01.2023 - 01.2024Read More
Licensed Team Member
State Farm
09.2021 - 01.2023Read More
Owner, Independent Midwifery Practice
Self
01.2018 - 09.2022Read More
In-Home Childcare Provider
Self
01.2015 - 12.2018Read More
Certified Birth Doula
Self
01.2015 - 12.2017Read More
Farm Manager/Billing Specialist
Derek Samuelson Farms
01.2012 - 12.2019Read More
Office Manager
Downey Drilling, Inc.
01.2012 - 12.2015Read More
Advertising Manager/HR/AP/Event Coordinator
NCS Equipment Rental, Inc.
01.2010 - 12.2012Read More
Wireless Consultant/Data Specialist/Retail Sales
Verizon Wireless
01.2009 - 12.2010Read More
Insurance Agent Assistant Specialist
American Family Insurance
01.2007 - 12.2009Read More
Elwood High School
Diploma
Read More
University of Nebraska at Kearney
Certification from Accounting and Finance
Read More
Certification from Academy of Certified Birth Educators
Certification from Medical Educator
Read More
National College of Midwifery
Associate of Applied Science from Midwifery
Read More
Earth House Midwifery Course
Associate of Science from Midwifery
Read More
National College of Midwifery
Associate of Science from Midwifery
Read More