Summary
Overview
Work History
Education
Skills
References
Accomplishments
Timeline
Generic
Ashley Vincent

Ashley Vincent

Malden,Massachusetts

Summary

Compassionate Patient Coordinator with experience in coordinating patient care, scheduling appointments, and streamlining administrative procedures. Strong background in managing patient information, ensuring accuracy while maintaining confidentiality. Possess effective communication skills and ability to work well under pressure. Demonstrated ability to improve patient satisfaction levels in previous roles.

Overview

7
7
years of professional experience

Work History

Patient Coordinator

Divine Smiles
Woburn, MA
12.2024 - Current
  • Greets visitors and patients entering the practice, and alerts appropriate staff of patient arrivals.
  • High-level customer service.
  • Promote Office Brand.
  • Answer telephones, route calls, provide information, and take messages according to practice procedures.
  • Establishes, maintains, and keeps patient files and records up to date (i.e., Personal information, dental insurance, etc.
  • Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
  • Keep the front desk, patient bathroom, and reception area clean.
  • Calls patients a week ahead of the appointment to remind them of the scheduled appointment time, or monitors the automatic communication system and maintains accuracy.
  • Adheres to all safety and health regulations.
  • Comply with HIPAA and OSHA standards.
  • Maintain schedule by inputting appointments with correct length, procedure type, and reschedule when necessary. Upkeeping the schedule to maximize practice production and collection goals.
  • Daily morning staff meetings.
  • Registers new patients and sends the necessary paperwork needed before the New Patient Consultation.
  • Working with marketing team Influx via email for social media and email content.

Assistant Manager

Elements Massage
Woburn, MA
10.2021 - 11.2024
  • Checking clients in and out including sessions, enhancements, gift cards, etc.
  • Booking over the phone, in-person, and/or email on a timed schedule.
  • Ability to use the Mindbody booking system.
  • Sales – Monthly Wellness Program.
  • Daily appointment availability emails.
  • Receiving and responding to emails from clients or the studio’s online forms.
  • Social media management i.e. Facebook, Instagram, and occasionally TikTok.
  • Call clients and resolve any upsetting occurrences within the studio.
  • Stock and keep the studio clean, organized, and up to health code standards.
  • Collaborate with studio manager on creative monthly member rebook raffles.
  • Interviewing, connecting, and setting up new hires.
  • Straightforward, professional, and comprehendible communication skills.

Team Member

Michaels Arts and Crafts
Danvers, MA
08.2018 - 09.2021
  • Helped crafters, jewelers, designers, graduates, knitters, and so many more creators looking for general crafts, tools, and home décor.
  • Assisted people of all ages over three years’ time.
  • Able to complete any task at hand including floor, register, BOPIS (Buy Online Pick Up in Store), curbside pick-up, ship from store, auditing, pull list (another version of auditing), unload truck, stock shelves, assemble shelving, move drive aisles, and lastly organize products while stocking and cleaning.

Education

Bachelor of Science - Media and Communication, Advertising, Marketing

Salem State University
Salem, MA
05.2023

Bachelor’s Degree - Media and Communication

Westfield State University
Westfield, MA
12.2019

Skills

  • Strong written and oral communication skills
  • Organized
  • Detail Oriented
  • Ability to multi-task
  • Knowledge and passion for advertising/marketing
  • HIPAA compliance
  • Customer service
  • Effective communication
  • Problem solving
  • Patient care and education
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Brand promotion

References

References will be given upon request.

Accomplishments

  • Lambda Pi Eta Member - the official honor society of the National Communication Association

Timeline

Patient Coordinator

Divine Smiles
12.2024 - Current

Assistant Manager

Elements Massage
10.2021 - 11.2024

Team Member

Michaels Arts and Crafts
08.2018 - 09.2021

Bachelor of Science - Media and Communication, Advertising, Marketing

Salem State University

Bachelor’s Degree - Media and Communication

Westfield State University

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