Ameisha O'Connor
Freeport
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Coordinator
Ivy Rehab Clinic
11.2023 - Current
- Acted as liaison and mediator between patients and therapists, translating and breaking down information as needed to ensure clear understanding
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Assisted patients with scheduling appointments, onboarding, and verifying insurance coverage.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
Medical Assistant
Long Island Dermatology
10.2023 - Current
- Advocated for patients' needs and concerns by providing compassionate support and clear communication throughout their medical visits, ensuring they feel valued, respected, and well-cared for during their time at the clinic
- Assisted physicians with patient care by taking vital signs, patient histories, and preparing patients for examinations
- Maintained accurate medical records through filing, charting, transcription, and data entry into electronic health record system
- Collaborated with healthcare team to ensure patients receive quality care in a timely manner through documentation, charting, and efficient record-keeping.
Research Coordinator
Center for Health Behavior Research, University of Pennsylvania
04.2023 - 08.2023
- Assisted project investigators with data collection, literature reviews, and grant writing
- Accommodated participants who required understanding and support, ensuring their comfort and inclusion in the study, and providing any necessary assistance or accommodations to facilitate their participation in research activities.
- Increased research efficiency by streamlining data collection and management processes.
- Improved participant recruitment strategies, leading to a higher number of qualified candidates for studies.
Patient Advocate
Miriam Mobile Clinic
04.2021 - 06.2023
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Utilizes surveys and feedback mechanisms to gather insights into patient experiences, facilitating continuous improvement in service delivery and patient care.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Educated patients on available resources, such as financial assistance programs and support groups.
Research Associate
Center for Urban Bioethics, Lewis Katz School of Medicine, Temple University
11.2020 - 06.2023
- Collaborated with project investigators on assignments, including IRB data collection, literature reviews, and grant writing
- Coordinated with community organizations to distribute fresh produce to families experiencing food insecurity.
- Trained and mentored junior researchers, fostering a collaborative work environment that promoted knowledge sharing.
- Monitored progress against project timelines, ensuring timely completion of deliverables while maintaining high-quality standards.
Community Habilitation Worker
Independent Support Services
04.2019 - 01.2023
- Supported the patient in navigating daily activities, including coordination, housekeeping, rehabilitation, and social interaction with peers, fostering independence and well-being
- Acted as a liaison between the patient and healthcare providers, facilitating effective communication and advocating for the patient's needs
- Arranged appointments, coordinated transportation, and facilitated medication interpreter services when needed, ensuring seamless access to healthcare services and support for the patient's medical needs.
- Educated family members on effective strategies for supporting their loved ones'' growth towards increased autonomy at home.
Client Representative
Brand Glick Brand & Associates
06.2019 - 06.2022
- Scheduled client appointments and managed calendars for legal staff, ensuring efficient workflow and client satisfaction
- Assisted in drafting legal documents, conducting research, and supporting attorneys in case preparation
- Streamlined internal processes for efficient client communication, reducing response time significantly.
- Developed strong relationships with clients by establishing trust and understanding their unique requirements.
Education
Master of Science - Public Health
New York University
05.2025
Bachelor of Science in Natural Sciences -
Temple University
05.2020
Skills
- Excellent communication skills (both oral and written)
- Strong interpersonal and customer service skills
- Exceptional organizational and time management abilities
- Proficiency in Microsoft Office, including Excel
- Appointment Scheduling
- Office Administration
- Electronic Records Management
- Patient Care
- Patient Relations
- Medical Terminology
- Quality Assurance
- Patient Care Coordination
Timeline
Patient Coordinator
Ivy Rehab Clinic
11.2023 - Current
Medical Assistant
Long Island Dermatology
10.2023 - Current
Research Coordinator
Center for Health Behavior Research, University of Pennsylvania
04.2023 - 08.2023
Patient Advocate
Miriam Mobile Clinic
04.2021 - 06.2023
Research Associate
Center for Urban Bioethics, Lewis Katz School of Medicine, Temple University
11.2020 - 06.2023
Client Representative
Brand Glick Brand & Associates
06.2019 - 06.2022
Community Habilitation Worker
Independent Support Services
04.2019 - 01.2023
Master of Science - Public Health
New York University
Bachelor of Science in Natural Sciences -
Temple University