Summary
Overview
Work History
Education
Skills
References
Timeline
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Shavoy Eldemire

Saint Ann

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Customer service representative

Conduent
09.2022 - 10.2023
  • Interact with customers via phone call
  • Resolve customer issues,complaints, or concerns with empathy and efficiency
  • Store records of the call accurately

Customer service representative

Teleperfomance
01.2022 - 07.2022
  • Interact with customers via phone call
  • Resolve customer issues,complaints, or concerns with empathy and efficiency
  • Store records of the call accurately

Ramp attendant

AJAS Aviation Services
01.2018 - 01.2021
  • Load and unload passenger baggage, cargo, and mail from aircraft.
  • Operate ground service equipment such as tugs, belt loaders, and baggage carts.
  • Guide aircraft to and from gates and parking spots (marshaling).
  • Perform aircraft cleaning and lavatory/water servicing as needed.
  • Ensure timely and safe handling of all ground-side operations.
  • Report any safety hazards, damage, or incidents to supervisors.
  • Follow all airline and airport safety regulations and protocols.
  • Assist with aircraft pushback and towing operations.
  • Communicate effectively with ramp team members and flight crews

Roddocks Hardware
01.2017 - 12.2017
  • Assist in loading trucks and delivery and assist customer’s needs

Wards Power Tools
01.2016 - 12.2016
  • Assist with trucks and heavy duty equipment.

Floor Attendant

Iberostar Resort & Spa
01.2016 - 12.2016
  • Mop floor, clean wall furniture.
  • Change drapes.
  • Assist in cleaning rooms.

Education

Water Sports Certificate -

Sandals
01.2010

Vocational Training Certificate - Heart Level 2 Certificate HS-VOP, Team Jamaica Certificate

Falmouth Vocational Training Institute
01.2009

High School Diploma - Social Studies, Mathematics, English Language

Cedric Titus High School
01.2008

Skills

  • Customer service
  • Communication skills
  • Problem solving
  • Time management

References

Available upon request

Timeline

Customer service representative

Conduent
09.2022 - 10.2023

Customer service representative

Teleperfomance
01.2022 - 07.2022

Ramp attendant

AJAS Aviation Services
01.2018 - 01.2021

Roddocks Hardware
01.2017 - 12.2017

Wards Power Tools
01.2016 - 12.2016

Floor Attendant

Iberostar Resort & Spa
01.2016 - 12.2016

Water Sports Certificate -

Sandals

Vocational Training Certificate - Heart Level 2 Certificate HS-VOP, Team Jamaica Certificate

Falmouth Vocational Training Institute

High School Diploma - Social Studies, Mathematics, English Language

Cedric Titus High School
Shavoy Eldemire