Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Wagner

5803 N 12th Street,WA

Summary

Proactive ISG EAU Team Lead with a strong track record in managing queue operations, client communications, and team support. Adept at maintaining protocols, overseeing metrics, and ensuring high-quality customer service. Proven ability to motivate associates, assist with audits, and train new team members to meet performance expectations. Seeking to leverage expertise in operations and client management to transition into a role within Special Investigations Unit (SIU), where my skills in analysis, problem-solving, and detailed investigation can contribute to effective risk management and operational integrity.

Overview

9
9
years of professional experience

Work History

ISG EAU Team Lead

ISG Value
02.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Assisted the Department Manager with queue maintenance, motivating associates, and managing metrics.
  • Collaborated closely with Customer Success Managers (CSM) and clients to ensure client needs are consistently met.
  • Supported audits to ensure associates meet performance expectations and assisted with training new team members.
  • Sent ASKS to clients and handled telephone calls, providing effective support and communication.
  • Responsible for maintaining queue operations, ensuring adherence to protocols, and managing customer service emails and company communications.


Catering Assistant

Everyday Gourmet
12.2016 - 05.2017
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.

Front End Cashier

Wegmans
03.2015 - 05.2016
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.

Education

Associate of Science - Zoology

Niagara County Community College
Sanborn, NY

Associate of Science - Wildlife Biology And Criminal Justice

Barton County Community College
Great Bend, KS
06.2026

High School Diploma -

Niagara Wheatfield High School
Wheatfield, NY
06.2014

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Operations Management
  • Complaint resolution
  • Schedule Management
  • Diversity and Inclusion
  • Employee Evaluation
  • Influencing skills
  • Trend tracking
  • Problem-Solving
  • Teamwork and Collaboration
  • Attention to Detail
  • Team Supervision

Timeline

ISG EAU Team Lead

ISG Value
02.2022 - Current

Catering Assistant

Everyday Gourmet
12.2016 - 05.2017

Front End Cashier

Wegmans
03.2015 - 05.2016

Associate of Science - Zoology

Niagara County Community College

Associate of Science - Wildlife Biology And Criminal Justice

Barton County Community College

High School Diploma -

Niagara Wheatfield High School

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Ashley Wagner