Ashley Walker
Covington,GA
Summary
Customer-focused professional with successful 10 year career in banking. Works exceptionally well in fast-paced environments driven by tight deadlines. Uses independent decision-making skills and sound judgment to positively impact company success rate. Employs critical eye toward document details and customer information to avoid errors and promote efficiency. Experienced in cash handling, balancing drawers, loan processing and inventory management. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Personal Banker
Wells Fargo & Company
06.2018 - 04.2022
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Educated customers on loan services and regulations to confirm compliance.
- Reviewed and validated details of loan applications and closing documentation.
- Verified customer identity and reviewed documentation for accuracy.
- Maintained customer records and updated account information.
- Tracked and processed customer account requests and applications.
Assistant Branch Manager
Best Bank
10.2014 - 04.2018
- Trained and developed new team members in alignment with branch service standards and objectives.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Submitted loan applications to underwriter for verification and recommendation.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
Teller
Wells Fargo & Company
04.2022 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Education
Bachelor Of Accountancy - Accounting And Business Management
Strayer University
Lithonia, GASkills
- Customer Satisfaction
- Financial Markets
- Rapid 10-Key Data Entry
- MS Office Proficiency
- Communication
- Account Management
- Fraud Identification
- Time Management
Timeline
Teller
Wells Fargo & Company
04.2022 - Current
Personal Banker
Wells Fargo & Company
06.2018 - 04.2022
Assistant Branch Manager
Best Bank
10.2014 - 04.2018
Bachelor Of Accountancy - Accounting And Business Management
Strayer University