Stephanie Rosas
Highland,IN
Summary
Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Overview
16
16
years of professional experience
Work History
Personal Banker
JPMorgan Chase Bank
01.2012 - 08.2024
- A Personal Banker is responsible to aid customers in opening, managing, and optimizing their bank accounts and other products
- Pursue leads and potential customers to expand services and products offered
- Evaluate customer needs and refer to specialists with appropriate expertise as needed.
- Resolved complex customer inquiries, maintaining professionalism and delivering swift solutions.
Collector Representative
United Recovery Systems, LP
01.2009 - 01.2011
- A Collector Representative is responsible for the recovery of delinquent credit card, mortgage-related, auto, and student loan debt while adhering to FDCPA guidelines.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
Education
Bachelor’s degree in Business Administration and Marketing - Business Administration
Texas A&M-Central Texas
Killeen, TX05.2015
Associate of Applied Science - Computer Drafting And Design
Central Texas College
Killeen, TX05.2011
Skills
- Spanish Professional Proficient
- Achieved 100% customer satisfaction by utilizing listening and phone communications skills within collections call center
- Enjoys sharing knowledge and encouraging development of others to achieve specific team goals
- Relationship Building
- Customer Service
- Customer Satisfaction
- Branch operations
- Attention to Detail
- Banking
- Account Maintenance
- Opportunity Identification
- Cross-Selling Products
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Personal Banker
JPMorgan Chase Bank
01.2012 - 08.2024
Collector Representative
United Recovery Systems, LP
01.2009 - 01.2011
Bachelor’s degree in Business Administration and Marketing - Business Administration
Texas A&M-Central Texas
Associate of Applied Science - Computer Drafting And Design
Central Texas College
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