LUZ LUNA
Navasota
Summary
Professional banking specialist with comprehensive understanding of financial products and customer service excellence. Proven ability to assess client needs and offer personalized financial solutions. Valued team collaborator who adapts to changing priorities and consistently achieves results. Skilled in financial advising and client relationship management.
Overview
22
22
years of professional experience
Work History
Personal Banker
Prosperity Bank
08.2016 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Promoted financial products by maintaining excellent service offering knowledge.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
- Responded to customer inquiries regarding new accounts and account services.
- Greeted customers and delivered information about new account processes.
- Presented new and additional products and services to existing customers.
Tuff Weld Operator
NOV Grant Prideco
01.2011 - 03.2015
- Improved safety by adhering to strict operational guidelines.
- Enhanced efficiency by maintaining equipment and tools.
- Collaborated with team members to complete projects on time.
- Worked with supervisors to optimize welding processes.
- Inspected finished products for compliance with specifications.
- Adhered to safety protocols, ensuring a secure work environment.
- Assisted in training new operators on welding procedures.
- Improved workflow by organizing workstations and tools.
- Participated in safety meetings to promote workplace safety.
- Contributed to team success by meeting project deadlines consistently.
- Maintained a clean and organized workspace, promoting a safe working environment for all team members.
Sales Associate
Macys Department Store
01.2009 - 01.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
105 Groceries
01.2003 - 01.2009
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Certification - Phlebotomy
Blinn College
Brenham, TX08-2016
GED -
MARQUEZ LEARNING CENTER
HOUSTON TX 01-2010
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Client relationship management
- Positive attitude
- Banking policies and procedures
- Financial advising
- Account maintenance
- Account management
- Cross-selling products
- Professional appearance
- Accounting and finance
- Teamwork and collaboration
- Excellent communication
- Product knowledge
- Spanish fluency
Timeline
Personal Banker
Prosperity Bank
08.2016 - Current
Tuff Weld Operator
NOV Grant Prideco
01.2011 - 03.2015
Sales Associate
Macys Department Store
01.2009 - 01.2011
Cashier
105 Groceries
01.2003 - 01.2009
Certification - Phlebotomy
Blinn College
GED -
MARQUEZ LEARNING CENTER
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