Ashley Waltersdorff
York,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Looking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Phlebotomy Coordinator
Lancaster General Hospital
555 N Duke St, Lancaster, PA, 17602
09.2025 - Current
- Assisted in training of both newly hired staff as well as staff moving into liaison, charge, and trainer positions
- Monitored census and staffing needs to facilitate smooth workflow
- Assisted Phlebotomy Supervisors and Educator in insuring training and yearly competency documentation is completed and properly tracked
- Created monthly scheduling for the 3rd shift phlebotomy team and assisted in making alterations to other shifts as needed
- Supported phlebotomy team during downtime and helped ensure a smooth recovery period in the Emergency Department
- Observed interviews alongside Supervisors and provided feedback on possible candidates
Certified Phlebotomy Technician
Lancaster General Hospital
555 N Duke St, Lancaster PA 17602
02.2023 - 09.2025
- Conducted venipunctures and skin punctures, ensuring patient comfort and compliance with safety protocols.
- Managed specimen collection and transportation, adhering to established guidelines for quality control.
- Assisted in training new staff on phlebotomy techniques and laboratory procedures to enhance team proficiency.
- Maintained accurate records of patient interactions and sample collections in electronic health systems.
- Collaborated with healthcare professionals to coordinate patient care and streamline blood collection processes.
- Implemented best practices for infection control, contributing to improved patient safety standards within the department.
- Mentored junior technicians, fostering skill development and promoting a culture of continuous improvement in phlebotomy practices.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Organized daily work based on collection priority.
- Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
- Exhibited strong interpersonal skills when interacting with patients from various cultural backgrounds to establish rapport quickly.
Assistant Bakery Manager
Giant Food Stores
2130 Palomino Rd, Dover, PA, 17315
11.2021 - 02.2023
- Managed department inventories by tracking sales and ordering product and supplies to meet customer demands, drive sales and reach company gross profit goals.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Motivated staff to perform at peak efficiency and quality.
- Inspected, checked and monitored baking products and supplies to guarantee freshness.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Bakery Manager
Weis Markets
2400 E Market St, York, PA, 17402
05.2021 - 11.2021
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Maintained and controlled inventory of baked goods.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Bakery Associate
Weis Markets
2300 E Market St, York, PA, 17402
06.2017 - 05.2021
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Education
Certified Phlebotomy Technician -
York County Technical School
York, PA12.2022
High School Diploma -
York Suburban Senior High School
York, PA05.2018
Skills
- Effective Customer Service
- Investigating Complaints
- Safe Work Practices
- Supply Ordering and Management
- Health Code Compliance
- Service Quality
- Equipment Troubleshooting
- Monthly Inventory
- Staff Scheduling
- Managing workflow
Timeline
Phlebotomy Coordinator
Lancaster General Hospital
09.2025 - Current
Certified Phlebotomy Technician
Lancaster General Hospital
02.2023 - 09.2025
Assistant Bakery Manager
Giant Food Stores
11.2021 - 02.2023
Bakery Manager
Weis Markets
05.2021 - 11.2021
Bakery Associate
Weis Markets
06.2017 - 05.2021
Certified Phlebotomy Technician -
York County Technical School
High School Diploma -
York Suburban Senior High School