Summary
Overview
Work History
Education
Skills
Timeline
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Tawauna Murray

Riverhead,NY

Summary

Highly trained medical assistant with strong clinical abilities and a successful career in both hospital and medical offices with knowledge of HIPPA and JACO compliance. Proactive and organized with passionate commitment to first-rate patient care.

*References available upon request

Overview

11
11
years of professional experience

Work History

Phlebotomy Coordinator

Cone Health System
04.2022 - 10.2023
  • Notified management of compliance and workplace safety issues from department and recommended simple solutions.
  • Participated in recruitment efforts to attract top talent for the phlebotomy team, maintaining a strong focus on diversity and inclusion.
  • Performed tasks as member of line staff to reduce wait time.
  • Reduced incidents of pre-analytical errors by implementing educational programs focused on proper specimen labeling techniques.
  • Developed and implemented a comprehensive employee training program for new phlebotomists, ensuring consistent performance standards.
  • Trained new staff on how to perform procedures, adhere to compliance requirements and maximize productivity.
  • Supervised employees at multiple sites and reporting locations to maintain consistent practices across company.
  • Maintained open lines of communication with staff members, addressing concerns and providing guidance as needed to foster a positive work environment.
  • Utilized EPIC to track, monitor and report on test results for clients.
  • Improved efficiency of blood draw stations, resulting in shorter patient wait times and increased throughput.
  • Coordinated with laboratory staff to establish best practices for specimen handling and processing, minimizing errors and improving turnaround time.

Medical Assistant

Stonybrook Southampton Hospital
10.2012 - 06.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.

Direct Support Professional

Concern For Independent Living
04.2014 - 03.2020
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Enhanced individual care plans by collaborating closely with healthcare professionals, ensuring tailored support for each client.

Education

Phlebotomy

North Shore Career Training Institute
Ronkonkoma, NY
07.2008

High School Diploma -

Riverhead Senior High School
Riverhead, NY
06.2003

Skills

  • Patient Care Coordination
  • Schedule Management
  • Phlebotomy team supervision
  • Multitasking Abilities
  • Problem-solving abilities
  • Excellent Communication
  • Team Collaboration
  • Effective Communication
  • Certified in CPR/AED
  • Client Records Management

Timeline

Phlebotomy Coordinator

Cone Health System
04.2022 - 10.2023

Direct Support Professional

Concern For Independent Living
04.2014 - 03.2020

Medical Assistant

Stonybrook Southampton Hospital
10.2012 - 06.2020

Phlebotomy

North Shore Career Training Institute

High School Diploma -

Riverhead Senior High School

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Tawauna Murray