Ashley Wanamaker
Murfreesboro,TN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Resolutions Dispatcher
ICEE
12.2024 - 02.2025
- Facilitated flow of information for seamless operations.
- Coordinated communication between field staff and office to ensure timely response to service requests.
- Addressed client inquiries to maintain high customer satisfaction.
- Provided support for field staff to address on-site challenges.
- Enhanced team collaboration through effective communication strategies.
- Utilized software tools for accurate record-keeping and reporting.
Project Coordinator II
Granite Telecommunications
11.2022 - 10.2024
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Maintained database and spreadsheets with accurate inventory and status.
Educator, Visitor Service and Exhibits
The Discovery Center at Murfree Springs
12.2018 - 09.2022
- Improved classroom participation by implementing interactive activities.
- Coordinated educational programs for fostering a collaborative learning environment.
- Mentored students in academic and personal development to nurture their growth.
- Designed educational materials for fostering inclusive and dynamic learning experiences.
- Managed ticket sales and admissions, contributing to the overall success of the organization''s revenue goals.
- Served as liaison between curatorial and education departments, helping create engaging interpretive materials for exhibit spaces.
- Balanced cash register at the end of each shift, ensuring accuracy in financial transactions.
- Enhanced visitor experience by providing exceptional customer service and accurate information regarding exhibits and events.
- Supported membership team in recruiting new members and retaining current ones through effective communication and targeted promotional efforts.
Education
Bachelor of Science - Audio Production and Entertainment Technology
Middle Tennessee State University
Murfreesboro, TN12.2019
Skills
- Collaborative environments
- Attention to detail
- Microsoft Office
- SmartSheet
- Adobe
- Problem solving
- Communication skills
- Multitasking ability
- Conflict resolution
- Teamwork and collaboration
Awards
- Best Deal, 09/01/24
- Teammate of the week, 05/01/23
- Employee of the year, 12/01/19
Timeline
Resolutions Dispatcher
ICEE
12.2024 - 02.2025
Project Coordinator II
Granite Telecommunications
11.2022 - 10.2024
Educator, Visitor Service and Exhibits
The Discovery Center at Murfree Springs
12.2018 - 09.2022
Bachelor of Science - Audio Production and Entertainment Technology
Middle Tennessee State University
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