Ashley Ward
East Chicago,IN
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Housekeeper
Holiday Inn Express Hotel
Hammond, IN
10.2022 - 03.2023
- Worked on cleaning team to service hotels, offices, and other commercial buildings
- Engaged with guests on room requirements and amenities to promote overall satisfaction
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
Manager/Customer Service Representative
Floor Care Services
Hammond, IN
11.2017 - 03.2022
- Offered advice and assistance to customers, paying attention to special needs or wants
- Updated account information to maintain customer records
- Answered constant flow of customer calls with minimal wait times
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Customer Service Associate
Walgreens
Highland, IN
11.2019 - 11.2020
- Informed customers about special promotions and provided detailed information for various products
- Helped large volume of customers every day with positive attitude and focused on customer satisfaction
- Offered advice and assistance to customers, paying attention to special needs or wants
- Increased revenue by cross-selling and upselling products and services.
Education
High school or equivalent -
George Rogers Clark Md/Hs
06.2017
Skills
- Customer service (6 years)
- Phone etiquette (6 years)
- Microsoft Word (10 years)
- Computer skills (10 years)
- Sales (6 years)
- Upselling
- Communication skills
- Customer support
- Data entry
- English
- Microsoft Excel
- Retail sales
- Typing
- Organizational skills
- Live chat
Personal Information
Relocation: Anywhere
Timeline
Housekeeper
Holiday Inn Express Hotel
10.2022 - 03.2023
Customer Service Associate
Walgreens
11.2019 - 11.2020
Manager/Customer Service Representative
Floor Care Services
11.2017 - 03.2022
High school or equivalent -
George Rogers Clark Md/Hs