Ashley Ward
Tampa,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Team Lead
Rack Room Shoes Inc.
Tampa, FL
04.2024 - Current
- Demonstrated continual awareness of current promotions, exchange guidelines, payment policies, and security practices.
- Implemented technology tools to support customers with product selection and locating items.
- Ensured efficient inventory management by unpacking new merchandise and maintaining visually pleasing product displays.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Delivered top-notch customer service to ensure a positive experience for all customers.
Community Relations Associate
Harrisburg Senators
01.2023 - 09.2023
- Supported marketing and community relations with scheduling, planning, and other administrative assistance.
- Helped organize and schedule mascot appearances in community, including but not limited to sporting events, fundraisers, and schools.
- Approved and fulfilled all in-kind donation requests received during season using software Approve for Good.
- Oversaw Mayfly Gang Kid's Club, including registration and game-day activities.
- Designed all flyers, newsletters, and other printed materials exclusively for Mayfly Gang Kid's Club members.
Claims Adjuster
UPC Insurance
01.2021 - 12.2021
- Examined claims, forms, and other records to determine insurance coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Established relationships with clients and insurance companies to foster timely claims resolution.
Retail Associate
University Of Tampa
05.2020 - 01.2021
- Maintained clean sales floor, straightened, and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
Master of Arts - Communication Studies
Arizona State University
Tempe, AZ08.2022
Bachelor of Arts - Criminal Justice
Florida Atlantic University
Boca Raton, FL05.2019
Skills
- Internal Communications
- Public Presentations
- Program Activities
- Charitable Donations
- Community Events
- Microsoft Excel
- Microsoft Office
- Trend tracking
- Data Entry
- Team Development
Timeline
Team Lead
Rack Room Shoes Inc.
04.2024 - Current
Community Relations Associate
Harrisburg Senators
01.2023 - 09.2023
Claims Adjuster
UPC Insurance
01.2021 - 12.2021
Retail Associate
University Of Tampa
05.2020 - 01.2021
Master of Arts - Communication Studies
Arizona State University
Bachelor of Arts - Criminal Justice
Florida Atlantic University