Jessica Vega
Anaheim,CA
Summary
Passionate result driven professional with over 10 years of experience in customer service and business operations. Well versed in people development, sales leadership, identifying opportunities, and team building. Aiming to leverage experience with a company that will allow the opportunity to apply my skills and further my development in their growing establishment.
Overview
14
14
years of professional experience
Work History
Experience Manager
Ulta Beauty Inc.
2023.11 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Drive company profitability through top line sales growth.
- Performance oriented in services businesses including salon professionals along with retail sales.
- Embody the Ulta Beauty brand by engaging team through effective collaborations focusing on sales growth and guest satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with management team to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Partnered with upper management to implement continuous improvements and exceed team goals.
Store Manager
GUESS Factory
2018.04 - 2023.10
- Supervise and manage a team of 20; communicating and delegating day to day operations of store.
- Hold weekly meetings with management team on KPI results including development plans on how to improve and maintain a successful organization.
- Achieved positive store results while increasing stores profitability.
- Forecasted staffing needs and developed recruiting strategies as needed.
- Quarterly executive and merchant walkthroughs to discuss business opportunities and successes.
- Partner with district manager on weekly operational compliance and follow up amongst district.
- Create weekly schedules basing it on traffic trends on previous years.
- Succession focus creating training plans and keeping talent within store for internal promotions.
Store Manager
GUESS Factory
2017.04 - 2018.04
- Moved location due to volume promotion to Ontario,Ca
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained new employees on proper protocols and customer service standards.
- Developed succession amongst team with ongoing development and training
- Trained staff on ways to improve customer experience.
- Loss Prevention partner within our district; which included weekly meeting with district manager.
Store Manager
GUESS Factory
2010.09 - 2017.04
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Led team to improved inventory results maintaining company shrink percent goal.
- Supervised operations and kept team compliant with company policies and procedures.
- Developed systems and implemented ways to improve operational quality and team efficiency.
- Recruited, hired, and trained initial personnel.
Education
Santa Ana College
Santa Ana, CASkills
- Business Development and Planning
- Client Relations and Retention
- Onboarding, Training and Development
- Problem-Solving
- Budgeting and P&L
- Time Management
- Strong Multitasking Skills
- Microsoft Office
- Type 50wpm
- Administrative Support
Timeline
Experience Manager
Ulta Beauty Inc.
2023.11 - Current
Store Manager
GUESS Factory
2018.04 - 2023.10
Store Manager
GUESS Factory
2017.04 - 2018.04
Store Manager
GUESS Factory
2010.09 - 2017.04
Santa Ana College