Ashley Washington
Cape Coral,FL
Summary
Organized, detail-oriented and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Customer Advocate Representative
Alta Resources: Blue Cross And Blue Shield
Fort Myers, FL
12.2020 - 10.2022
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing benefit information.
- Educated clients about health insurance coverage options, benefits and costs.
- Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
General Manager
Surfside Coffee A Dunkin Franchise
Cape Coral, FL
03.2015 - 12.2020
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Medical Assistant
Tucker Vision Center
North Fort Myers, FL
02.2012 - 03.2015
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Scheduled appointments, registered and updated patient information along with insurance details for accurate electronic medical records.
In Home Support
Suncoast New Options
Punta Gorda, FL
06.2007 - 07.2011
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Developed individual care plans for clients based on specific needs.
- Administered medication as directed by physician.
- Provided compassionate and patient-focused care to cultivate well-being.
Education
Associate of Science - Medical Assisting
Keiser University
Fort Myers, FL02.2013
High School Diploma -
North Fort Myers High School
North Fort Myers, FL05.2007
Skills
- Strong Written and Oral Communication Skills
- Record Preparation
- Appointment Scheduling
- Data Entry and Evaluation
- Multi-Line Phone Systems
- Complaint Resolution
- Ability To Delegate Tasks To Manage Workload
Timeline
Customer Advocate Representative
Alta Resources: Blue Cross And Blue Shield
12.2020 - 10.2022
General Manager
Surfside Coffee A Dunkin Franchise
03.2015 - 12.2020
Medical Assistant
Tucker Vision Center
02.2012 - 03.2015
In Home Support
Suncoast New Options
06.2007 - 07.2011
Associate of Science - Medical Assisting
Keiser University
High School Diploma -
North Fort Myers High School