Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Washington

Cape Coral,FL

Summary

Organized, detail-oriented and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Customer Advocate Representative

Alta Resources: Blue Cross And Blue Shield
12.2020 - 10.2022
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing benefit information.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
  • Monitored changes in health insurance laws and regulations to verify continuous compliance.

General Manager

Surfside Coffee A Dunkin Franchise
03.2015 - 12.2020
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.

Medical Assistant

Tucker Vision Center
02.2012 - 03.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Scheduled appointments, registered and updated patient information along with insurance details for accurate electronic medical records.

In Home Support

Suncoast New Options
06.2007 - 07.2011
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Developed individual care plans for clients based on specific needs.
  • Administered medication as directed by physician.
  • Provided compassionate and patient-focused care to cultivate well-being.

Education

Associate of Science - Medical Assisting

Keiser University
Fort Myers, FL
02.2013

High School Diploma -

North Fort Myers High School
North Fort Myers, FL
05.2007

Skills

  • Strong Written and Oral Communication Skills
  • Record Preparation
  • Appointment Scheduling
  • Data Entry and Evaluation
  • Multi-Line Phone Systems
  • Complaint Resolution
  • Ability To Delegate Tasks To Manage Workload

Timeline

Customer Advocate Representative

Alta Resources: Blue Cross And Blue Shield
12.2020 - 10.2022

General Manager

Surfside Coffee A Dunkin Franchise
03.2015 - 12.2020

Medical Assistant

Tucker Vision Center
02.2012 - 03.2015

In Home Support

Suncoast New Options
06.2007 - 07.2011

Associate of Science - Medical Assisting

Keiser University

High School Diploma -

North Fort Myers High School
Ashley Washington