Ashley Washington
East Orange,NJ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative ( Hybrid )
Nj Transit
Newark, New Jersey
10.2023 - Current
- Handle over 90+ calls daily. Which includes signing up new customers . Retrieving customer data and canceling service.
- Promptly handled an average of 80 customer inquiries and compliants per day with 96% customer satisfaction rate
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Entering customer data and organizing interactions logs
Customer Service Representative
United States Post Office
Edison, New Jersey
03.2020 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Greet and interact with customers, offer assistance with products
- Get customers signatures for registered , certified and insured mail
Customer Service Representative
VXI Global Solutions LLC
Cranbury, New Jersey
01.2016 - 05.2017
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coaching workers regarding processes and practices, and explain expectations to employees
- Authorizing replacements or refunds.
- Pass on information from upper management to employees and vice versus
Education
Some College (No Degree) - Business Administration And Management
Hudson County Community College
Jersey City, NJSkills
- Scheduling
- Account updating
- Complaint resolution
- Staff training
- Computer proficiency
- Opening and closing accounts
- Customer relations
- Data entry
- Positive and professional
- Refund management
- Payment processing
Timeline
Customer Service Representative ( Hybrid )
Nj Transit
10.2023 - Current
Customer Service Representative
United States Post Office
03.2020 - Current
Customer Service Representative
VXI Global Solutions LLC
01.2016 - 05.2017
Some College (No Degree) - Business Administration And Management
Hudson County Community College