Ashley Washington
Hampton,VA
Summary
Detail-oriented Administrative and Operations Support professional experienced in education and government services. Expertise in data entry and records management using systems such as PowerSchool and Excel. Proven capability to manage multiple priorities within structured, deadline-driven environments, contributing to organizational efficiency and accuracy.
Overview
7
7
years of professional experience
Work History
Associate Teacher
Hampton City Schools
02.2026 - Current
- Maintained accurate attendance, performance, and student records in PowerSchool and district systems to ensure compliance and facilitate reporting.
- Utilized Excel to track and analyze student data, monitor progress, and organize records for effective reporting.
- Managed confidential student information in accordance with district policies and documentation requirements.
- Balanced multiple responsibilities in a structured, deadline-driven environment while maintaining accuracy and organization.
- Coordinated with teachers, administrators, and support staff to enhance daily operations and address student needs promptly.
- Prepared and maintained documentation, reports, and instructional materials to support classroom and program requirements.
Office Assistant Senior
City of Hampton
07.2025 - 02.2026
- Managed high-volume inbound communications, directing inquiries and information to appropriate departments while maintaining professionalism and accuracy.
- Entered, updated, and maintained records across multiple databases, ensuring data accuracy and confidentiality.
- Organized digital records and documentation to enhance office operations and case processing.
- Supported administrative and clerical functions in fast-paced, deadline-driven environment.
- Managed multiple computer systems simultaneously to access information and update records for daily operational needs.
- Processed and scanned returned mail and supporting documentation into electronic record systems for tracking and retrieval.
Teacher
Faith Outreach Education
09.2022 - 03.2025
- Planned and implemented daily activities and instructional materials, aligning with program objectives to enhance student engagement.
- Managed daily classroom operations and organized learning environment, balancing multiple priorities and meeting deadlines.
- Collaborated with administrators, staff, and families to establish consistent processes and improve day-to-day operations.
- Maintained records, documentation, and student information in accordance with school policies and procedures.
- Applied established procedures and guidelines to ensure compliance with school requirements and operational standards.
- Adapted quickly to changing priorities while maintaining organization and continuity of services.
Customer Service Representative
IBEX Global
10.2021 - 09.2022
- Managed high-volume customer inquiries while maintaining accuracy, professionalism, and adherence to established procedures.
- Updated customer records and processed requests using internal databases to ensure data accuracy and efficiency.
- Resolved account and service issues by researching information, following established guidelines, and coordinating with internal teams.
- Accessed information and updated records across multiple computer systems to enhance service delivery and streamline customer support.
- Maintained documentation and confidential customer information, ensuring compliance with company policies and safeguarding customer trust.
- Consistently balanced productivity, accuracy, and quality standards in a fast-paced environment.
Engineer 1
Newport News Shipbuilding
Newport News, Virginia
04.2019 - 02.2020
- Analyzed inspection results for submarine systems, ensuring compliance with government standards and enhancing safety and reliability
- Collaborated with technical trades to identify and document system defects, facilitating timely resolution within regulated guidelines
- Evaluated processes and implemented improvements, optimizing inspection time and resource allocation
- Interpreted technical documentation and ensured accuracy in reporting and compliance tracking
Education
Bachelor of Science - Civil Engineering Technolog
Old Dominion University
Norfolk, VA12-2016
Skills
- Microsoft Office proficiency
- Data Entry & Database Management
- Records management
- Administrative support
- Spreadsheet Tracking & Reporting
- Data analysis
- Scheduling & Calendar Coordination
- Confidential Records Handling
- Process Compliance & Documentation
- Organization & Time Management
- Written & Professional Communication
- Problem solving
- Inventory Tracking & Record Maintenance
- PowerSchool Student Information System
- Payroll fundamentals
Timeline
Associate Teacher
Hampton City Schools
02.2026 - Current
Office Assistant Senior
City of Hampton
07.2025 - 02.2026
Teacher
Faith Outreach Education
09.2022 - 03.2025
Customer Service Representative
IBEX Global
10.2021 - 09.2022
Engineer 1
Newport News Shipbuilding
04.2019 - 02.2020
Bachelor of Science - Civil Engineering Technolog
Old Dominion University