Ashley Watson
Oceanside,CA
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Maintaining Professional compliance with applicable standards, rules and regulations.
Overview
2
2
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Store Manager
G&M Oil company
Oceanside, CA
07.2024 - Current
- Assisted in daily store operations and customer service management.
- Coordinated staff schedules to ensure adequate coverage and workflow.
- Oversaw inventory management and stock replenishment procedures.
- Maintained inventory levels by restocking products as needed throughout the day.
- Organized merchandise on shelves for optimal visibility and accessibility.
- Collaborated with team members to ensure efficient store operations and cleanliness.
- Monitored expiration dates and removed outdated items from shelves regularly.
- Followed safety procedures while handling equipment and lifting heavy items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Maintained a neat, clean and orderly warehouse environment at all times.
- Organized storage areas for efficient use of space.
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Compared merchandise invoices to items actually received.
- Processed sales transactions using point-of-sale systems.
- Resolved customer complaints effectively and professionally.
- Conducted follow-up calls to ensure customer satisfaction.
- Participated in training sessions to improve product knowledge.
- Processed orders accurately and efficiently according to established procedures and timelines.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Maintained records of customer interactions, transactions, comments and complaints.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
- Greeted and assisted customers to foster positive experiences.
- Recognized security risks to properly handle situations.
- Reduced process lags by training employees on best practices and protocols.
- Unloaded materials by hand or with equipment to help team meet work demands.
Education
Automotive Technology - Mechanics
UEI Tech
Oceanside, CA 08.2023 - 05.2024
Skills
- Inventory management
- Customer service
- Point-of-sale operation
- Safety compliance
- Conflict resolution
- Time management
- Team collaboration
- Department oversight
- Inventory counting
- New hire training
- Assignment delegation
- Vendor management
- Order management
- Store operations
- Database management
- Cash auditing
- Store opening and closing
- Work Planning and Prioritization
References
References available upon request.
Timeline
Assistant Store Manager
G&M Oil company
07.2024 - Current
Automotive Technology - Mechanics
UEI Tech
08.2023 - 05.2024