Ashley Watson
Scottsboro
Summary
Dynamic leader with proven expertise in staff management and customer service, honed at Backwoods Grocery and Marshall Manor. Excelled in team leadership and complex problem-solving, significantly enhancing customer satisfaction and employee productivity. Skilled in CRM and staff training, adept at fostering professional environments and building strong relationships.
Overview
12
12
years of professional experience
Work History
Manager
Backwoods Grocery
09.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
CNA
Marshall Manor
04.2013 - 10.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Education
High School Diploma -
Boaz High School
Boaz, AL05.2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Documentation and reporting
- Relationship building
- Customer relationship management (CRM)
- Shift scheduling
Timeline
Manager
Backwoods Grocery
09.2021 - Current
CNA
Marshall Manor
04.2013 - 10.2018
High School Diploma -
Boaz High School
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