Ashley Wayne
Washington,DC
Summary
Empathetic Funeral Assistant with experience assisting in planning and execution of funeral services, including arranging for transfer of remains, coordinating burials and completing legal documentation. Accommodating and efficient professional committed to cultivating comfortable environment for families by providing superior care with personal touch. Certified as a crematory operator.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Funeral Assistant
Everly Community Funeral Home
08.2023 - Current
- Supported funeral director with all facets of funeral service coordination.
- Greeted funeral guests and coordinated seating.
- Drove company vehicles to transport remains or families to services.
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
- Provided personal assistance, emotional support and personal care to clients.
- Provided administrative support to funeral home staff.
- Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Processed death certificate and other required paperwork.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
- Supported the maintenance of accurate financial records by processing payments, issuing invoices, and providing detailed cost estimates for clients.
- Enhanced communication with clients by promptly addressing inquiries, concerns, and coordinating service details..
- Assisted in the development of marketing materials and community outreach efforts to promote the funeral home''s services and offerings.
- Supported efficient operations by managing inventory of caskets, urns, flowers, and other items required for funeral services.
- Enhanced overall team performance by actively participating in ongoing training opportunities, staying current on industry trends, regulations, and best practices.
- Maintained a dignified atmosphere, ensuring a respectful environment for grieving families and friends.
- Established positive relationships with local vendors, ensuring timely deliveries and quality products for funeral events.
- Coordinated special requests from family members, such as military honors or fraternal organization involvement during funeral services.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Communicated with insurance companies to secure death benefits for payment of services.
Labor Doula
Self
06.2008 - 09.2022
- Built a strong referral network within the community by establishing positive relationships with local healthcare providers, childbirth educators, lactation consultants, and other professionals in the maternal health field.
- Connected families with community resources such as lactation consultants or pediatricians when additional support was needed beyond my scope of practice as a doula.
- Enhanced client comfort during labor by utilizing various pain management techniques such as massage, breathing exercises, and position changes.
- Promoted self-care practices for mothers during postpartum recovery by providing resources on mental health, nutrition, exercise routines, and relaxation techniques.
- Supported families in making informed decisions about childbirth options by sharing evidence-based information on various topics related to pregnancy and birth.
- Maintained up-to-date knowledge of current research related to pregnancy, childbirth procedures, newborn care practices through continuing education opportunities.
Marketing Assistant
Party USA
11.2010 - 03.2011
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.
- Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.
Sales Associate
AAFES Exchange
10.2008 - 11.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - Cultural Anthropology
University of Arizona Global Campus
ArizonaAssociate of Science - Funeral Services And Mortuary Science
Dallas Institute of Funeral Service
Dallas, TX12.2024
High School Diploma -
Council Grove Junior Senior High School
Council Grove, KS02.2007
Skills
- Funeral service coordination
- Guest Interaction
- Cleaning and maintenance
- Chapel organization
- Grief support
- Compassionate communication
- Office Administration
- Body preparation
- Memorial service setup
- Cultural Sensitivity
- Family liaison
- Sales and Marketing
- OSHA Regulations
- FTC Compliance
Certification
-Crematory Operator Certification
Timeline
Funeral Assistant
Everly Community Funeral Home
08.2023 - Current
Marketing Assistant
Party USA
11.2010 - 03.2011
Sales Associate
AAFES Exchange
10.2008 - 11.2010
Labor Doula
Self
06.2008 - 09.2022
Bachelor of Arts - Cultural Anthropology
University of Arizona Global Campus
Associate of Science - Funeral Services And Mortuary Science
Dallas Institute of Funeral Service
High School Diploma -
Council Grove Junior Senior High School
-Crematory Operator Certification
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