ASHLEY WEAVER
Greeneville,TN
Summary
Experienced with customer service, problem resolution, and communication. Utilizes effective techniques to ensure customer satisfaction and loyalty. Track record of managing customer interactions with focus on positive outcomes and continuous improvement. Successfully part of teamwork environments providing exceptional customer service amongst coworkers and the public.
Overview
2
2
Languages
17
17
years of professional experience
Work History
Front Office
HMG
Greeneville, TN
09.2025 - Current
- Driven to take personal responsibility for meeting deadlines and achieving goals.
- Worked effectively in fast-paced environments.
- Effectively collaborated with team members while managing individual tasks.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed multi-line phone system, efficiently directing calls to appropriate departments.
- Coordinated office schedules, ensuring optimal appointment management for staff and clients.
- Developed relationships with vendors for supply management, ensuring timely availability of essential office materials.
Permit Services Representative
City of Hollywood
01.2016 - 06.2025
- Executed clerical and technical tasks in Building Department to support efficient operations.
- Assisted customers with application submittal directions via email and phone along with verifying the initial documents and corrections for completeness.
- Process revisions and supply the customers with all approved documents and steps to make the permitting process seamless.
- Performed clerical and technical work in the Building Department.
- Contributed to process improvements by sharing feedback from customer interactions with management teams.
- Coordinated with team members to enhance communication and ensure consistent service delivery.
Receptionist
Pump Tech Equipment Services
01.2010 - 01.2016
- Ordered supplies, billed customers, filed paperwork, scheduled appointments, and answered phones and emails.
Education
Diploma -
McArthur High School
Skills
- Communication
- Problem-Solving
- Leadership
- Team Player
- Typing: 30 wpm
- Proficient in Microsoft Word
- Proficient in Outlook Express
- Proficient in Excel
- Customer service
- Strong work ethic
- Attention to detail
- Problem-solving
- Friendly, positive attitude
- Teamwork and collaboration
LANGUAGES
Spanish
Native or Bilingual
Timeline
Front Office
HMG
09.2025 - Current
Permit Services Representative
City of Hollywood
01.2016 - 06.2025
Receptionist
Pump Tech Equipment Services
01.2010 - 01.2016
Diploma -
McArthur High School